General terms and conditions of sale MATY

These"General Terms and Conditions of Sale apply to sales of jewelry and watches, as well as all fashion accessories fashion accessories related to the jewelry and watchmaking sector jewellery and watches, hereinafter referred to as the "Product(s)", and to the services provided by "MATY (a simplified joint stock company registered in the Besançon Trade and Registre des Sociétés de Besançon under SIREN number 402 327 597, having its registered office at is located Boulevard Kennedy, 25000 Besançon, France, VAT number VAT number: FR66402327597), hereinafter referred to as "MATY" or the"Seller", to consumers and non consumers and non-professional buyers, hereinafter referred to as the the"Customer(s)", on its website www.maty.com, hereinafter referred to as the "Site"(excluding "Products sold by sellers" on the Site's Marketplace of the Site, see General Terms and Conditions of Sale Marketplace Buyers, and excluding products rented by MATY, see Terms and Conditions of Rental, which can be consulted via permanent links on the Site) and, more applicable to all commercial documents issued by our company. issued by our company.

Any order implies prior consultation and unreserved acceptance of the of the General Terms and Conditions of Sale, which can be accessed at any time on a "by clicking on the "Save as PDF" button ("Download PDF version") or on the "Print" button.Print"and which may be subject to subsequent modifications. applicable to the Customer's purchase is that in force on the date the order is validation of the order by the Customer.

Persons considered legally incapable of contracting, particularly unemancipated minors, must obtain the authorization of their legal representative obtain the authorization of their legal representative prior to any orders.

People who are already MATY customers or who are making their first purchase in a jewelry store under the "MATY" banner, on the Site (excluding products Products sold by sellers on the Site's Marketplace), by telephone by telephone or mail, automatically benefit, free of charge, the"MATY Loyalty Program" (within the limits of the exclusions). You may at any time object to benefiting from the MATY Loyalty Program (see General Conditions of the MATY Loyalty Program which can be consulted via a permanent link on the Site).

For all orders and commercial information and to obtain the proper execution of a contract or the handling of a claim, you can a complaint, you can :

• call us on 09 72 72 00 25 (toll-free numberprice depends on operator);
• send us a message via the contact form ;
• write to us at MATY - Service Clients or Service Après-Vente (depending on the request) - Boulevard Kennedy - 25040 Besançon Cedex 9 ;
• access your order tracking by logging on to your customer area (click here);
• via the form for reporting illegal content.
  

To exercise your rights with regard to your personal data personal data :

You have the right to access, rectify, delete, limit or oppose the processing data, or to limit or object to their processing, by writing to MATY, Data Protection Officer, Boulevard Kennedy, 25040 Besançon Cedex 9, or by e-mail to dpo@maty.fr, and the right to lodge a complaint to a supervisory authority.

Through us, you may receive offers from from MATY by email, post and telephone, as well as from our partners by mail and telephone. If you no longer wish to receive our offers or those of our partners, simply send us a message via the contact form or call us on 09 72 72 00 25 (toll-free numberprices depend on operator); make your choice in your customer area ("My subscriptions" section) on the Site or write to us at MATY - Customer Service - Boulevard Kennedy - 25040 Besançon Cedex 9, stating your surname, first name, address and customer number so that your objection can be taken into account as soon as possible. as soon as possible.

To find out more about the use of your data and your rights, see our privacy policy (https://www.maty.com/vie-privee.html)

When a professional collects telephone data from a consumer telephone data from a consumer in the course of concluding a contract contract, the contract must inform the consumer of his or her right to register on the telephone anti-solicitation list at https://www.bloctel.gouv.fr/. Professionals are prohibited from telephone solicitation of a consumer registered on this list, except in the case of solicitations made in connection with the performance the performance of an existing contract and related to the purpose of that contract, including contract, including when the purpose is to offer the consumer products or services products or services related to or complementary to the subject of the current or to improve its performance or quality.

• To place an order on our Site, you must already have a customer account account and log in with your login details (email and password). password); if you do not have a customer account, you must create one on the the Site beforehand;
• You can place an order on the Site by selecting the Products of your choice. which you can then place in your shopping basket by clicking on the the "Add to cart" button, then "View my cart" or or "Continue Shopping";
• You can access the summary content of your basket at any time as long as the order has not been definitively validated, in order to correct any correct any data entry errors;
• Only after confirmation of the accuracy of the information provided that the order is registered after clicking on the button "Validate and choose my delivery" (then "Validate and go to the next vendor in the case of orders for Products sold by sellers on the Site's Marketplace). sellers on the Site's Marketplace), then "validate and go to payment payment" after choosing the delivery method;
• This acceptance of order becomes final by clicking on the button and pay" button, after having chosen the authorized method of payment (depending on whether the product is sold by MATY on the Site or by a by a seller on the Site's Marketplace);
• By validating your order, you declare that you have read and accepted and accepted without reservation the MATY General Terms and Conditions of Sale in force at the time of validation of your order, as well as the Marketplace in the case of purchase of Products from sellers on the Site's Marketplace;
• We will acknowledge receipt of your order as soon as possible in the form of an email summarizing your purchases, which will be sent to you at the e-mail address you provided when confirming your order. with the General Terms and Conditions of Sale in force at the time of order at the time of order validation, provided on a "durable medium" in "PDF" attached to the order confirmation e-mail.

In view of the seasonal nature of our business, our Product offers are are valid while stocks last.

• When entering your order, you will be informed of the availability availability of items. Only available products can be ordered. can be ordered.
• If, beyond our control, a chosen Product is unavailable, you will be notified as soon as possible. unavailable, you will be notified as soon as possible. You can then modify your choice if you wish;
• You can track the progress of your order in your customer area;
• You may cancel your order at any time prior to receipt of your parcel delivery time;
• You also benefit from our "Satisfied or your money back" commercial guarantee. 30 days from the date of receipt of the Product sold by MATY. sold by MATY, except for engraved or personalized models made at your request request and Special Creations (see Article 3 below), excluding second-hand watches sold in jewelry stores only, which are "neither exchanged", excluding products rented by "MATY" which do not benefit commercial warranty (see General Rental Conditions), excluding Products sold by sellers on the Site's Marketplace.

MATY reserves the right not to honor an order in the event of a legitimate reason legitimate reason as defined by law (dispute relating to a previous abnormal request from the customer).

Our gemstones may have been the object of general practices (see CIBJO nomenclature): bleaching of pearls or heating of stones heating of stones and use of colorless fluids (recognized as traditional traditional lapidary practices). Any other intervention is is indicated by the word "treated".

For any "Special Creation" or photo engraving request, the Customer undertakes only to propose drawings or photographs that do not constitute infringe the intellectual property rights of third parties, or violate the privacy an infringement of the rights of third parties, nor an invasion of privacy public order or morality, or, more generally, infringe the applicable applicable regulations.

A deposit is required for all orders of special creations. a 20% deposit is required, which can only be paid by cheque by check (except for orders placed on www.maty.com) or by credit card. In cancellation of your order, this deposit is non-refundable, except in the event of the sale being cancelled at the Seller's expense.

The weight indicated in the quotation is an estimate. It may vary manufacturing processes. MATY reserves a 5% tolerance beyond which the price will be revised downwards in the event that the actual final weight of the Product is less than that indicated in the quotation (see Article "Prices" below).

The legal right of withdrawal and the "Satisfied or your money back" guarantee refunded" guarantee do not apply to engraved or personalized products made at your request, as well as for special creations. Consequently consequently, these Products are"neither returned nor exchanged", except in the event of an error on our part or under the legal guarantees (see Article 9), nor can they be returned.

The prices of Products sold by MATY are indicated in Euros, all taxes taxes included (TTC), excluding the fixed contribution to the expenses which is invoiced in addition and whose amounts are defined in the defined in Article 6.4"Delivery charges" below.

The VAT included is the French VAT in force on the day of the order. day of order. In the case of shipments outside the European Union, taxes may be invoiced on receipt of your parcel. These taxes depending on the country, are at your expense. We cannot inform you of their exact amount.

The prices of Products, including those engraved or personalised personalized at your request, are those in effect on the day of purchase by the Customer or registration of the order by the the Vendor, who reserves the right to modify them at any time for subsequent for subsequent purchases or orders. 

The prices of our special creations are quoted according to prices of raw materials and may vary according to the weight of the Product (see article 3 above).

Some of our Products are not eligible for any discount, except for specific commercial operations. This restriction applies to :

• Products marked as non-returnable;
• watches of brands other than "MATY" and "STAY ORIGINAL" sold by MATY ;
• engraved or personalized products made at your request and Special creations;
• Used Products sold or rented by MATY (see Rental Terms and Conditions);
• Products sold by sellers on the Site’s Marketplace;
• the commercial warranties offered by MATY for the sale of its Products (see Article 8 below).

Once you have added one of these Products to your shopping basket (excluding rental products) or under these conditions, it will be indicated that it is "not available". rental) or in these conditions, it will be specified that it is "non discountable".

The Products sold remain the property of MATY until full payment payment of the price.

Payment is made online, at the time of ordering, by credit card with PayPal, Bancontact, with the MATY 4 Etoiles" card, gift cards, gift vouchers or sponsorship vouchers.

In the event of a simultaneous order for Products sold by MATY and Products sold by sellers on the Site's Marketplace, only the payment methods authorized on the Marketplace will be accepted (see General Terms and Conditions of Sale Marketplace Buyers).

• Visa and Visa Electron, Mastercard and Maestro, as well as Bancontact for the Site, are accepted.

When paying by credit card, you can choose to pay in cash. In this case, the debit is made at the time of dispatch of the available available, except for payments with "PayPal", "Bancontact" and contactless and contactless mobile payments ("Apple Pay", "Google Pay", "Samsung Pay"), which are debited at the time of payment.

You can also choose to save your payment details at the time of purchase to facilitate future payments. To do so, simply simply click on the "Save my payment details for future purchases" checkbox my payment details for future purchases" on the shopping cart's payment page.
can update or delete this information at any time in your your customer area ("my profile" tab, "my payment methods" section). payment methods"). This payment data is kept until you withdraw your consent and/or the consent and/or expiry of the credit card's validity.

When paying by credit card, don't forget to enter the last 3 digits digits ("visual cryptogram", also known as the card verification or security code) on the back of your card. back of your card.

Credit card transactions on maty.com are secured by the secured by the Ingenico payment system(www.ingenico.com). The payment service provider "Ingenico" (partner"Worldline") is a technical service provider; consequently it does not handle disputes related to credit card payments, for which we invite you to contact for which we invite you to contact MATY and/or your bank.

All information exchanged to process the payment (card number, cardholder 16-digit card number, cardholder, expiry date, expiration date, visual cryptogram) are encrypted using the "SSL" PROTOCOL. This data cannot be detected, intercepted intercepted or used by third parties.

Bank details are not stored in our computer systems, except in a secure securely in the form of aliases after "tokenization" (i.e. replacement of the credit card number by a by a non-meaningful number) or an "obfuscation" measure "obfuscation" (i.e. partial masking of the credit card number when number when it is displayed and stored for verification purposes) to enable verification) to enable the Customer to be reimbursed under the legal legal right of withdrawal or the "Satisfied or your money back" commercial refunded" commercial guarantee, using the same method of payment as the one initially used.

When you pay for your order by credit card, and if your bank the"Visa Secure" or"Secure Code Mastercard" payment security program, after clicking on the "Order and pay" button, you may see a new screen inviting you to identify yourself. a new screen will appear, asking you to identify yourself, for example for example with a code received by sms.

The"3D Secure" authentication service is a standardized payment rules for verifying online card transactions card transactions, based on the principle of 2-factor customer authentication factors to secure the customer's online payment. online payment.

If you have aPayPal account, you can place your order securely on www.maty.com without disclosing your bank details, or with just one click with "PayPal Checkout"via the PayPal payment page.

As part of the fight against fraud, MATY may, in the event of reasonable doubt reasonable doubt, to request a copy of the identity document for the sole identity document for the sole purpose of verifying the absence of identity theft of the customer. After verification, the copy of the identity document is deleted. deleted.

Payment by credit card is irrevocable, except in the event of fraudulent use of the card. fraudulent use of the card. In this case, you may request cancellation of the payment and the return of the corresponding sums.

• Contactless mobile payments :

Among the contactless mobile payment methods we accept on the Site (excluding "Products sold by sellers" on the Site's Marketplace) and in jewelry stores (excluding affiliated affiliated sales outlets): " " Apple PayApple Pay" ; "Google Pay" ; "Samsung Pay".

• Payment in instalments :
  

MATY offers the "Alma"to all its customers for the settlement of their purchases and the execution of the payment, with the exception of minors and natural or legal persons or legal entities not residing in one of the countries listed by Alma on on its website, provided that the Customer purchasing the Product or service accepts the contract for payment in instalments.

Fees may be charged by Alma as specified below.

Any refusal by Alma to grant payment in instalments may invalidate the contract for the purchase of the product or service, and therefore the these General Terms and Conditions of Sale, unless the Customer agrees to pay the purchase pay the purchase amount in cash.

In the event of termination of these General Terms and Conditions of Sale, the multi contract for payment in instalments will be terminated ipso jure.

In the event of withdrawal from the multi-installment payment solution payment solution used for payment, these General Terms and Conditions of Sale automatically terminated, unless the Customer pays the purchase amount in cash through Alma. If the Product has already been sent or given to the Customer, he/she must return it to the Vendor without undue delay excessive delay and, in any case, no later than 14 days after having notified notification of his decision to withdraw.

- Payment payment in one (1), three (3) or four (4) instalments free of charge by credit card is available with Alma for purchases of between between €50 and €4,000 (discounts deducted, flat-rate order processing and engraving costs) on the Site (excluding "Products sold by vendors" on the Site's on the Site's Marketplace), by telephone and in jewelry stores (excluding affiliated sales outlets, unless they offer this payment option with Alma), with payment in two (2) instalments also available available by telephone and in jewelry stores. For payments in instalments, financing for a period of up to 3 months, subject to acceptance of your file by Alma. Alma.

By paying in one, two, three or four instalments with Alma, the customer does not pay any charges and is debited directly for the amount of the 1st instalment as soon as acceptance of the payment facility by Alma. are debited every month thereafter for payments in instalments. in instalments.

For example, in the case of payment in 4 instalments, your 1st instalment will be debited debited as soon as Alma accepts the payment facility, the 2nd payment payment one month after the 1st instalment has been debited, the 3rd payment two months after the 1st instalment has been debited, and the 4th payment three months after the 1st instalment has been debited.

The individual customer has a period of 14 calendar days from the order date to from the date of the order to renounce the payment facility and must then pay cash, by notifying Alma directly at the address directly to the following address support@getalma.eu. In the event of withdrawal, the costs and interest costs and interest will be reimbursed in accordance with French regulations.

- The payment in ten (10) instalments by credit card is available with Alma for purchases of between between €500 and €4,000 (discounts deducted, order processing costs and engraving) on the Site and engraving) on the Site (excluding "Products sold by sellers" on the Site's Marketplace and other distance selling channels) and in jewelry stores (excluding Caen and affiliated outlets unless they offer this payment with Alma).

When paying in ten instalments with Alma, the customer pays a fee and is debited of the 1st instalment as soon as Alma accepts the payment facility. acceptance of the payment facility by Alma. months thereafter.

In the event that MATY offers payment in ten free instalments with Alma as part of temporary commercial operations, second-hand and and "CRESUS" Products will be excluded from such an offer.

A loan commits you and must be repaid. Check your ability to repay before committing yourself. 

The amount is partly paid by a loan granted by Alma SAS, an ACPR-approved payment and finance company. under number 17408 - Code CIB.

Payment by credit card is available for the settlement of customer purchases purchases via our partner Alma, the execution of the payment is by signing the credit contract proposed by Alma. The accepts in advance the credit agreement concluded between Alma and the the Customer. If Alma agrees to grant the credit to the Customer, the amount will be paid by credit.

MATY is not an intermediary in bank transactions for the ten-installment intermediary in bank transactions, its intervention being limited to customers (in accordance with article R.519-2, 2° of the French Monetary and Code) the possibility of applying for credit from Alma via a hypertext link. hypertext link to request credit from Alma to finance their purchases of Products if they so wish, without any documents other than advertising material provided by Alma.

In accordance with article L.312-50 of the French Consumer Code, in the event of including the payment of a deposit, the Customer is provided with a paper is provided to the customer in the form of a receipt on paper or any other "durable medium". will be provided to the customer, on paper or any other "durable medium". below (articles L.312-52, L.312-53 and L.341-10 of the French Consumer Code). on a "durable medium" in the e-mail containing the credit agreement. the e-mail containing the credit contract sent by Alma to the Customer:

Article L.312-52: "The contract of sale or provision of services is automatically terminated without compensation:

1° If the lender has not, within seven days of acceptance of the credit agreement by the borrower, informed the seller of the credit agreement. acceptance of the credit agreement by the borrower, informed the seller of the granting of credit;

2° Or if the borrower has exercised his right of withdrawal within the period stipulated article L.312-19. 

However, if the borrower expressly requests immediate delivery or immediate delivery or supply of the goods or services, the right to services, the exercise of the right of withdrawal from the credit agreement automatically entails termination of the contract of sale or provision of services within three days of acceptance of the credit agreement. of acceptance of the credit agreement by the borrower.

The contract is not terminated if, before expiry of the time limits mentioned in the present article, the purchaser pays cash."

Article L.312-53: "In the event of termination of the contract of sale or services as provided for in Article L.312-52, the seller or service service provider shall reimburse, upon simple request, any sum that the the buyer has paid in advance of the price."

Article L.341-10: "In the event of termination of the contract of sale or services provided for in article L.312-53, from the eighth day day following the request for reimbursement of any sum paid in advance by the by the purchaser, this sum shall automatically bear interest at the rate the legal interest rate plus half."

Payment security is ensured by Alma and its service providers. All payments are protected by "3D Secure". Alma manages and issues an electronic certificate that serves as proof of the amount and and date of the transaction (in accordance with article 1366 of the French Civil Code).

For any questions relating to the financing granted by Alma or in the event of a the payment facility granted, the Customer may contact Alma at Alma at support@getalma.eu or on the claims page of the Alma website: https://help.almapay.com. Alma undertakes to respond within 48 hours (working days); for any question related to the creation of an Alma account, you can contact Alma at compliance@getalma.eu. 

See Article 15 below to initiate mediation with Alma for payments in installments.

- The MATY 4 Etoiles"card card is a revolving credit offered byCofidis"for orders on the Site (excluding "products sold by sellers" on the Site's Marketplace), in jewelry stores (for customers who already hold the MATY 4 Etoiles" card and excluding affiliated points of sale), by telephone or post:

• Cash with deferred deferred payment up to 45 days ; 
• In 3 free instalments for purchases over €45 ; 
• 6 free instalments from €90 of purchases ; 
• 3-month deferred payment; 
• In small monthly instalments.

A loan commits you and must be repaid. Check your ability to repay before committing yourself. 

The "4 Etoiles" card is a renewable credit for one year, with no with no administration fees. The credit is renewed as and when repayments and is reusable. Interest is calculated according to a revisable APR that varies according to the outstanding balance. 

Maximum authorized credit amount: €1,000 . 

Cash and instalments are possible within the limits of the available the amount available and the authorized credit. Payment on credit requires express agreement of the customer. Monthly instalments for cash and instalments in instalments are charged separately and in addition to the usual credit installment. 

The customer has a statutory cooling-off period of 14 days from the date of signing of signing the credit agreement.

The loan is granted subject to acceptance by COFIDIS SA à Executive Board and Supervisory Board with share capital of €67,500,000. Registered office registered office: Parc de la Haute Borne, 61 avenue Halley - 59866 VILLENEUVE D'ASCQ Cedex - R.C.S. LILLE METROPOLE - SIREN 325 307 106. Intermediary registered with ORIAS under number: 07 023 493.

MATY has been mandated exclusively by COFIDIS to assist with the credit contract, without acting as a lender, and has no power to grant or It has no power to grant or manage credit. ORIAS NO. : 130 05 986

See detailed information by clicking on the link MATY 4 Etoiles" card and on the"COFIDIS" website.

• Gift cards, gift vouchers, sponsorship vouchers and vouchers :

You can pay for your purchases at MATY with the MATY Gift Card valid for twelve (12) months from its activation date activation date (date of shipment of the gift card or date of purchase or availability in a jewelry store; see conditions here).

If the amount credited to the gift card, gift certificate or sponsorship voucher is not enough to pay for the entire order, you can pay the order, you can pay the balance online by credit card, by 4-star card or PayPal. It is possible to combine several vouchers for the same purchase.

We accept other types of gift cards and vouchers in jewelry stores (excluding affiliated outlets). gift cards or gift vouchers ("CADO", "CADHOC"...) up to a maximum of €1,000, see terms and conditions in jewelry store.

Gift cards, gift vouchers and sponsorship vouchers, as well as vouchers vouchers, do not have monetary value, they may not be exchanged or exchanged or reimbursed, be exchanged or reimbursed, in whole or in part, in particular on expiry of their validity date, or in the event of loss or theft. or in the event of loss or theft, and may not be resold for their value. their value. Only the exchange of the Product or a credit note following a purchase by means of a gift card, gift voucher, sponsorship voucher or purchase voucher, is possible, corresponding to the amount of the Product(s) purchased in this way.

Credit notes following the return of a Product can be refunded immediately (except in the case of precious metal jewelry, which is non-refundable in whole or in part) or credited to the customer's account the customer's account for a period valid for one (1) year from the date of issue (or after expiry of the 48-hour cooling-off period for contracts purchase of precious metal jewelry), on a future jewelry purchase, by mail and telephone (excluding the Site). 

• Payment methods not accepted :

Payment by cash on delivery, money order and bank transfer, are not accepted.

Payments by cheque and in cash, as well as credit notes credited to the credited to the customer's account, are not accepted for orders on the site. 

• For payments by cheque via other sales channels sales channels (excluding the Site):

Payments by bank or postal cheque (outside the Site) must be made out to MATY. made payable to MATY, ensuring that the amount of the cheque in euros corresponds to the amount of the order. The cheque will be cashed on receipt of the cheque. 

It is reminded that persons giving a cheque in payment are obliged to are required to prove their identity by means of an official document with their photograph, as required by law. To protect ourselves against stolen or unpaid cheques, cheques may be be subject to a check in the "Fichier National des Chèques Irregular Cheques" of the Banque de France (more information on the www.verifiance-fnci.fr).

Payments made by the Customer will not be considered final until the only after actual receipt of the sums due by the Vendor.

6.1 Delivery times 1 or 2 days*:

You will find a summary of the different delivery methods below below, are offered to you in your basket before validating your order.

• For orders on maty.com or by phone 09 72 72 00 25 (toll-freenumber, price according to operator ). operator), deliveries are made within within 2 days* from the time your order is placed before noon the conditions specified by the sales advisor or on the Site when you add a Product to your basket.
• For mail orders, 2-day delivery*. runs from the time your parcel is picked up by the carrier. Your parcel will therefore reach you within 4 to 5 days*. within a maximum of 15 days, taking into account the time it takes and processing time of your order.
• If you choose delivery by "Chronopost" to your home or "Chrono Pickup" relay point, delivery in 1 day*.

* working days, excluding public holidays, delivery time average delivery time for available non-personalized products in metropolitan France (including Corsica). Additional delay of 1 day for engraving, specific personalized specific personalized models.

6.2. Delivery is made in France :

• At home from Monday to Saturday;
• At MATY jewelry store ( depending on opening days and times); in this case, payment must be must be validated when the order is placed;
• By Mondial Relay" point ( from 5pm and depending on the opening days of your Mondial Relay Relay point);
• At Colissimo" collection point (post office or retailer) (from 3 p.m. onwards, depending on the opening days of your opening days);
• At Chrono Pickup" pick-up point ( before 1pm and depending on the opening days of your pick-up point). opening days).
  

For example, if you place your order by telephone or Internet between Monday afternoon to Tuesday lunchtime, delivery from Thursday. For an order by telephone or Internet between Thursday afternoon and delivery from Monday (and from Tuesday for a jewellery delivery). jewelry store delivery).

For deliveries to relay points (Colissimo "mon merchant", "Mondial Relay" and "Chronopost"), only orders up to 800€ are accepted.

To pick up your order at a relay point or in a jeweller's and track your order please enter your cell phone number and e-mail address to be e-mail address to be notified of delivery.

• If you have chosen "Colissimo" collection outside your home (Pickup or my post office) or in a "Chrono Pickup" relay, your order will be held for kept for 7 days in a relay point or post office;
• If you have opted for "Mondial Relay" collection, your order will be held will be held for 8 days at the relay point; if it is not possible to delivery of the parcel to the Point Relais and/or Locker of destination, Mondial Relay will deliver the parcel to another Point Relais or Locker (subject to availability) and will notify the recipient by e-mail;
• your order will be kept 15 days in MATY jewelry. 

For greater security, an identity document in the name of the recipient of the is required to collect the parcel from a pick-up point, as well as the presentation order confirmation email for collection from jewellery stores. in jewelry stores.

6.3. Free jewelry store pickup 2H* :

If offered on the Site, you can order a Product sold online by MATY with free collection within 2H* in the jewelry store of your choice.

* Working hours, excluding public holidays, depending on days and opening hours of the jewelry store, subject to receipt of an order preparation confirmation email of the order by the jewelry store within the time announced when the order was placed.

Products engraved or personalized at your request, as well as special creations are not eligible for in-store collection. 2H*, as well as Products sold by sellers on the Site's Marketplace Marketplace, pre-owned watches that are only sold in stores (see "e-reservation" conditions). conditions of "e-reservation" in Article 7 below) and products rented by MATY.

For added security, a piece of identification in the name of the recipient of the is required to collect the parcel from the jewelry store, as well as the presentation order confirmation email.

Your order will be kept in the jewelry store for 15 days. After this period, it will be cancelled under the conditions specified below.

In the event that, beyond our control, a selected Product is unavailable unavailable, you will be notified by the jewelry store within the time period announced when you place your order.

The order will then be automatically cancelled and reimbursed the same method of payment, unless you agree to another method of you agree to another method of reimbursement.

6.4. Delivery charges:

A flat-rate contribution to the cost of processing the order is invoiced invoiced in addition (except for specific commercial operations for which it is is offered) for delivery in mainland France (including Corsica). included) of :

• 6.99 for standard home delivery;
• 4.99 for standard delivery outside the home;
• 7,99€ for 1-day express delivery by "Chronopost Pickup" outside the home;
• 11,99€ for 1-day express home delivery by "Chronopost".
  

The flat-rate contribution to the cost of processing the order is offered in the case of delivery to a MATY jewelry store.

A flat-rate contribution towards order processing costs of of €20 for all other deliveries (DROM-COM, European Union and outside the EU, postal sectors) is invoiced in addition.

Summary table of delivery charges :

If you'd like to make a gift, we'll wrap your order in a special in a special "MATY COMPLICE DE VOS ÉMOTIONS" gift box, complete with a customizable business card. business card. This is a personalized, non-refundable service exclusive to the Site, invoiced at a cost of price of 5€. as of 01/02/2025. We can also provide you, at no extra cost, with a gift with your order. In the event of address, the invoice will be sent directly to your home address. your home address.

6.5 Delivery and transfer of risk:

The professional is automatically responsible for the proper performance of obligations arising from the distance contract, unless the delay or performance is attributable to the consumer or to the unforeseeable and insurmountable unforeseeable and insurmountable act of a third party to the contract (other than the force majeure. 

All risk of loss or damage to the Product is transferred to the consumer at the time he takes physical possession of the Product. ; delivery of the Product means the transfer to the transfer of physical possession or control of the Product to the consumer. of the Product.

• Carefully check the condition and contents of the package on receipt. upon receipt.

• In the event of damage or shortages, orif the parcel is not delivered on the scheduled delivery date, please inform us as soon as possible by by contacting our advisors on 09 72 72 00 25 (toll-free number number, price according to operator) as soon as you are aware of any such damage or shortage, so that we can deal with your claim as quickly as possible. your claim. 

• In the case of a parcel delivered against signature, you must make precise on the delivery receipt upon receipt of your package . upon receipt of your package. We remind you that when the the consumer personally takes delivery of the items transported and the the carrier has not given him/her the opportunity to check their condition to check that they are in good condition, the time limit for taking action against the against the carrier for damage or partial loss is extended from three (3) days, not including public holidays, following receipt of the of receipt of the goods transported, to ten (10) days.

• In the case of a parcels delivered without signature and if you declare that you have not received your parcel or that you have received a damaged parcel if the carrier informs us that the parcel has been delivered without incidentas well as in the case of a parcel delivered against signature for which you declare that you are not the signatorya theft complaint the customer for compensation by our insurer and for the carrier's by our insurer and for the needs of the carrier's investigation.
  

  As part of the fight against fraud, MATY may, in the event of reasonable reasonable doubt, to request a copy of the identity document for the sole identity document for the sole purpose of verifying that the customer has not of the customer's identity. After verification, the copy of the is removed. It is specified that the request for these in no way affects the consumer's right to obtain a full to obtain reimbursement of all sums paid in accordance with the legal respect of the legal conditions set out below, except in the event of suspicion of legitimate fraud.

  We remind you that, in accordance with :

• The trader shall deliver the goods or provide the service on the date or within the period indicated to the consumer, unless the parties agree otherwise. otherwise; in the absence of any indication or agreement as to the date of delivery or supply, the trader shall deliver the goods or supply the service undue delay and no later than 30 days after the conclusion of the conclusion of the contract;
• If the trader fails to deliver or provide the service under these conditions supply of the service under these conditions, the consumer may request a refund of their order under the conditions conditions set out inarticle L. 216-6 of the French Consumer Code which provides for the possibility of requesting resolution of the contract (i.e. cancellation of the sale) if, after having put the professional the professional to deliver the goods or provide the service within a service within a reasonable additional period of time, the professional has not within this period. The contract is deemed to have been terminated receipt by the trader of the letter or writing informing him of this of such termination, unless the trader has performed in the meantime in the meantime;
• However, the consumer may immediately cancel the contract if the trader refuses to deliver the goods or provide the service, or it is obvious that he will not deliver the goods or provide the service, or service, or where the trader fails to fulfil his obligation to deliver the goods deliver the goods or provide the service on the date or at the end of the the expiry of the agreed time limit, and this date or time limit is an essential an essential condition of the contract. This essential essential condition arises from the circumstances surrounding the conclusion of the the conclusion of the contract or from an express request made by the consumer before the contract;
• Where the contract is terminated under these legal conditions, the reimburse the consumer for all sums paid within 14 days of the date on which the contract was cancelled. contract was terminated.
  

• 6.6 See terms and conditions for returning Products
  

7.1 : 14-day statutory right of withdrawal :

In accordance with the law, in the case of distance selling, you have the right to withdraw from the present contract without giving any legal deadline of fourteen (14) days from the date of receipt of your receipt of your parcel (or in the case of an order of several Products delivered separately, from the date of receipt of the last Product). the date of receipt of the last Product). The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods (or of the last item in the case of an order of several Products).

• To exercise your right of withdrawal, you must notify us at MATY, Service Après-Vente, Boulevard Kennedy, 25040 Besançon Cedex 9 ; e-mail address: maty.com/contact.html; telephone: 09.72.72.00.25 (toll-freenumber, price according to operator) or directly from the seller in the case of a Product sold by a seller on the the Site's Marketplace (see information about sellers on https://www.maty.com/marketplace/cgv-maty.html#annexe-1-a-conditions-de-vente-des-vendeurs) your decision to withdraw from the present contract by by means of a similar unambiguous declaration (e.g. letter sent by post or letter or e-mail). You can use the model withdrawal form for Products sold by MATY or the Marketplace model withdrawal form if the Product is sold by a seller on the Site's Marketplace. Site, but this is not compulsory. For the withdrawal period is respected, it is sufficient for you to send your communication before the expiration of the withdrawal period. withdrawal period.
  
  
• In order to benefit from the legal right of withdrawal, your Product must returned to us (see "How to return " Howto return a Product") or directly to the vendor in the case of a Product sold by a vendor on the seller on the Site's Marketplace (see conditions of return for sellers on https://www.maty.com/marketplace/cgv-maty.html#annexe-1-a-conditions-de-vente-des-vendeurs), without undue delay and, in any event, no later than 14 days after you have informed us of your decision to of your decision to withdraw from this contract. This period is deemed to have been respected if you return the goods before the expiry of the 14 days.
  
• See “effects of withdrawal” in Article 7.4 below.

7.2 30-day money-back guarantee :

Irrespective of this legal right of withdrawal (applicable in the case of distance sale only), if a jewel or watch sold by MATY does not meet your expectations does not meet your expectations, you also have a period of thirty a period of thirty (30) days from the date of receipt of the Product or purchase of the Product in a jewelry store, to return it to us for an exchange exchange or refund under our "Satisfied or your money back" commercial guarantee, without additional charge, regardless of the sales channel.

The "Satisfied or your money back" commercial guarantee is 45 days in the case of with the"MATY 4 étoiles" card (except for engraved or personalized products and special creations made at your request, second-hand watches and "CRESUS" products, see exclusions in Article 7.3 below).

7.3 The legal right of withdrawal and/or the commercial guarantee "guarantee do not apply under the following conditions specified below:

• The legal right of withdrawal and the "Satisfied or your money back or reimbursed" guarantee do not apply to engraved or personalized products and creations made at your request;

• The legal right of withdrawal and the "Satisfied or your money back or reimbursed" guarantee do not apply to second-hand watches and "CRESUS" productssold in-store only with the possibility of "and are"neither exchanged nor taken back";

  *Special provisionsfor "e-reservation for pre-owned watches and "CRESUS" Products presented on the the Site: these Products cannot be ordered by mail order. however, it is possible to ask to see the pre-owned watch or the CRESUS product in a jewelry store in the form of an "e-reservation" by contacting Customer Service on 09 72 72 00 25(toll-free number, price according to operator) and paying by credit card adeposit of 30% of the of the net price of the Product before the Product is dispatched to the jewelry store. You will be informed by your MATY jeweler as soon as your Product is available. which will then be reserved for up to 3 working days. If the customer chooses not to purchase the watch sold in the jewelry store, the will be refunded to the customer using the same method of payment, unless the customer agrees to another method of payment.

• Second-hand jewelry is subject to the legal right of withdrawal right of withdrawal of 14 days for distance selling and the "Satisfied or 30-day "Satisfied or your money back" guarantee, whatever the sales channel sales channel;
  

• The consumer does not benefit from a right of withdrawal for a purchase purchase made at a trade fair or exhibition, in accordance with regulations. However, independently of this legal right of withdrawal, if a piece of "MATY" jewelry does not meet your expectations, you will benefit from our commercial under our "Satisfied or your money back" commercial guarantee. thirty (30) days to return it to us for an exchange or refund. for exchange or refund, at no extra charge, under the conditions set out in this Article;

• The "Satisfied or your money back" commercial guarantee does not apply to on products rented by MATY (see General Rental Conditions).

• Only Products returned in new condition and unprocessed in a condition in a condition suitable for resale will be exchanged or reimbursed under our reimbursed under our "Satisfied or reimbursed" commercial guarantee of 30-day money-back guarantee. Products returned incomplete (instructions case; warranty certificate for watches of brands other than brands other than "MATY", "GM GERARD MANTION" and "STAY ORIGINAL"), damaged, will not be taken back;
• Under the legal right of withdrawal of 14 days, it is that, in accordance with the law, your liability is only only be held liable for the following the depreciation of the good resulting from handling other than that other than those necessary to establish the nature, characteristics and proper of the good. For example, you may you may handle the Product or try it out with all necessary during the withdrawal period, but you may not wear it. wear it.A discount may be deducted from the trade-in price if the Product has undergone depreciated;
• As gift certificates, gift cards and vouchers do not constitute monetary value, they cannot be reimbursed or exchanged in whole or in part. exchanged in whole or in part. The amount of orders paid for by gift certificates vouchers will be credited to the customer's account. credited to the customer's account.

7.4 : Effects of withdrawal

In the event of your withdrawal from this contract within the framework of the right of withdrawal or under the "Satisfied or your money back" guarantee refunded" guarantee, we will refund all payments received from you, including delivery delivery charges (with the exception of any additional costs arising from the fact that you have that you have chosen a delivery method other than the less expensive delivery method offered by us) without undue delay and, in any event, reimbursement will be made no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We may defer reimbursement until we have received the goods or until you have or until you have provided proof of shipment of the goods, except in the case of in the event of suspicion of legitimate fraud, whichever comes first. date of the first of these events. We will reimburse you using the same means of payment as you used for the initial transaction transaction, unless the customer agrees to another method of payment. This refund will not incur any costs for you. 

You will be reimbursed if you exercise your legal right or the "Satisfied or your money back" commercial guarantee 30-day money-back guarantee:

• The price of your Product, as well as a flat-rate contribution to the cost of processing your order (excluding additional "express" delivery charges), i.e. :
• 6,99€ for standard home delivery in mainland France (including Corsica), excluding €5 surcharge if you opt for express "Chronopost 24H" home delivery, which will not be which will not be reimbursed;
• 4.99€ for standard delivery outside mainland France (including Corsica), excluding the additional charge of 3€ for "express" Chronopost "express" delivery in "Chronopost 24H pick-up" which will not be reimbursed;
• 20€ for all other deliveries (DROM-COM, EU and non-EU EU, postal sectors), excluding national taxes for delivery outside the which remain the responsibility of the customer.

In all cases, the fixed contribution to the cost of processing the order will not be reimbursed in the event of :

• Partial return following an order of several products;
• Non-return of gift with purchase obligation.

In addition,the cost of returning the Product is free or reimbursed according to the following conditions conditions below:

• Within 30 days from the date of receipt of the of receipt of the Product or purchase of the Product in a jewelry store under our our "Satisfied or your money back" guarantee, the cost of returning free of charge for all orders(excluding pre-owned watches soldby sold in jewelry stores by MATY and excluding Products sold by sellers on the Marketplace which must be returned to the seller and not to MATY), using the label provided for this purpose up to 800€. (find out more), even in the case of a partial return following an order of products. 
• The cost of sending the Product for repair (under or warranty or out-of-warranty) are free of charge up to 800€ (see detailed information in Article 10 and Article 11 below).
• Reimbursement of return shipping costs in the event that MATY offers a MATY of a Product to replace the Product ordered unavailable or in the event of delivery of a defective Product defective Product or one that does not conform to the ordered under the legal warranties (see reimbursement terms and conditions at the end of Article 9 below on legal guarantees). In the event that you have received a gift with your order, this must be returned to us be returned to us in the event of retraction.

You will be responsible for the cost of returning the goods in the following cases where the cost of returning the goods is not free of charge or reimbursed, as well as for Products sold by sellers on the Site's the Site's Marketplace, unless the seller indicates in its terms and conditions that it will cover the cost of returning the goods, see the seller's return conditions on https://www.maty.com/marketplace/cgv-maty.html#annexe-1-a-conditions-de-vente-des-vendeurs.

In addition to the"Satisfied or your money back" commercial guarantee of thirty (30) days from the date of receipt of the Product or purchase of the Product in a jeweller's shop, you have the right to return it to us. of receipt of the Product or purchase of the Product in a jewelry store, you may return it to us for an exchange or refund, at no extra cost and regardless of the sales channel regardless of the sales channel, within the limits of the exclusions (see Article 7 above), Products sold by MATY may benefit benefit from a contractual warranty valid without territorial provided on a "durable medium" at the latest at the time of delivery of the delivery of the Product under the conditions defined below, the "commercial warranty contract" offered by MATY (boulevard Kennedy - 25040 Besançon Cedex 9; telephone: 09.72.72.00.25 (not surcharged, price according to operator); contact form operator); contact form : https://www.maty.com/contact.html).

The commercial guarantee contract applies without prejudice to the consumer's right consumer to benefit from the legal guarantee of conformity under the conditions under the conditions set out in articles L.217-3 et seq. of the French and that relating to hidden defects under the conditions articles 1641 to 1649 of the French Civil Code (see Article 9 below).

• "MATY Service Packs: 

If you wish, we can offer you the following benefits with the purchase of your Product depending on the type of product purchased (excluding second-hand products and CRESUS" products, birthstones, watchbands, excluding Products sold by sellers on the Site's Marketplace and products rented by MATY; excluding jewelry with a retail price of less than €49 and excluding watches with a retail price of less than 99€), a commercial commercial warranty which runs from the date of delivery of your Product according to the terms, conditions and rates defined below:

-MATY Jeweller Services Pack at €10 (ten euros) per Product purchased for a period of five (5) years following the date of delivery of the Product for jewelry sold by MATY. 

The MATY Jeweller Services Pack includes the following services during the commercial warranty period, within the limit of the services services offered:

• One (1) crimping check ;

• One (1) full platinum plating for white gold jewelry or one (1) 2-tone rhodium plating for 2-tone yellow/pink gold jewelry (platinum-plating or rhodium-plating do not apply to plated Products or to Products in silver 925);

• One (1) cleaning of your jewelry ;

• One (1) polish on gold, silver and platinum precious metals (polishing does not apply to gold-plated products) does not apply to gold-plated products);

• One (1) bead rethreading (excluding replacement or addition of beads).

-MATY Watchmaker Service Pack at €20 (twenty euros) per Product purchased for a period of five (5) years following the date of delivery of the Product for watches branded"MATY","GM GERARD MANTION" and "STAY ORIGINAL" BRANDS.

The MATY Watchmaker Services Pack includes the following services during the relevant warranty period, within the limit of the services within the limits of the services offered:

• One (1) battery change for quartz models;

• One (1) free leak test;

• One (1) free revision.

- "Pack Services MATY Montres de Marque" at €20 (twenty euros) per Product purchased for a period of three (3) years from the date of delivery of the Product for brand-name watches sold by MATY other than those concerned by the Pack Services Horloger MATY.

The MATY Montres de Marque Service Pack includes the following services the following services during the commercial warranty period within the within the limits of the services offered:

• One (1) battery change for quartz models;

• One (1) free leak test;

• One (1) free revision.

Non-discountable prices, except for specific commercial operations; prices effective May 14, 2025.

These contractual warranties (parts and labor) apply under normal use.

Excluded from these commercial guarantees :

• Wear and tear (battery, except for the first year date of purchase and, for quartz watches, one battery change during the during the commercial warranty period, watch straps, crushing of hollow crushing of hollow links);
• Loss or breakage resulting from an accidental circumstance or leakage resulting from impact or use not in accordance with the instructions instructions;
• For watchmaking products, the commercial warranty applies only to the mechanism and water-resistance of the watch. water-resistance of the watch; it does not cover watches not opened by MATY or by an approved authorized workshop.

If you wish to activate your MATY Services Pack during the applicable warranty period, simply return your Product with your precise instructions (see Article 10 and Article 11 below), we will intervene free of charge within the limits of the services services. We do not acknowledge receipt of your shipment. Products will be will be returned to you at our expense within fifteen days.

• Diamant +" commercial warranty:

For any purchase of a new natural or synthetic diamond (solitaire ring solitaire diamond earring or solitaire diamond necklace) of the weight of at least 0.10 carat ("10 points"), MATY will exchange your old MATY will exchange your old natural or synthetic diamond (solitaire ring, solitaire diamond earring or solitaire necklace). earring or solitaire necklace) (excluding all other diamond shapes) purchased all other diamond shapes) purchased from MATY at its original discounted upon presentation of the invoice, provided that the discounted net selling price of the new diamond (natural or synthetic) is higher than that of the old diamond (natural or synthetic). synthetic).

This exchange under our "Diamant +" commercial warranty will be made in the form of a credit deductible from the amount of the new purchase after of the condition and quality of your diamond in our workshops.

As they do not represent a monetary value, credit notes are neither exchangeable nor refundable and cannot be deducted from a purchase not covered by the the "Diamant +" commercial warranty.

This contractual warranty applies to normal use. use.

To be taken back, the solitaire diamond must be in good condition: it must not be broken or damaged (cleavages, scratches with another diamond, etc.).

Once the customer has agreed to purchase a new diamond under these conditions conditions, the old jewel and its diamond thus taken back cannot be be returned if the Customer withdraws from the contract within the legal legal period of forty-eight hours (48H) from the date of signature of the the precious metal jewelry purchase contract to withdraw without having to justify to give reasons or pay penalties.

Offer reserved for adults residing in mainland France (including Corsica); copy of both sides of ID required for any request, in accordance with regulations. Tax rate applicable to the trade-in of jewelry when the sale price more than five thousand euros (€5,000) of 6% + 0.5% "CRDS" (transactions transactions not exceeding this threshold are exempt from this tax). 

• Goldcommercial warranty:

For all purchases of new "MATY" brand 375 or 750 gold jewelry, MATY will exchange your old 375 or 750 gold jewel for a new one. "gold jewelry (made exclusively of gold, excluding all other materials) purchased materials) purchased from MATY at its original selling price, upon presentation the invoice, provided that the discounted net selling price of the former gold jewelry has a value of at least three hundred euros (€300) and that the discounted net selling price of the new gold jewelry purchased is a minimum two (2) times the value of the old gold jewelry. gold jewelry.

The Customer may benefit from this "Gold" commercial warranty within the within a period of five (5) years for any new gold jewelry purchased between purchased between 01/05/2024 and 31/12/2024.

This exchange under our "Gold" commercial warranty will be made in the form of a credit note deductible from the amount of the new purchase after expert appraisal. will be in the form of a credit note deductible from the amount of the new purchase. the condition and quality of your jewel by our sales advisors.

As they do not represent a monetary value, credit notes are neither exchangeable nor exchangeable or refundable, and cannot be deducted from a purchase not covered by the the "Gold" commercial warranty.

This contractual warranty applies to normal use. use.

To be taken back, gold jewelry must be in good condition: the following are excluded breakage resulting from accidental circumstances.

If the Customer agrees to purchase a new piece of gold jewelry under these conditions conditions, the old gold jewelry taken back in this way cannot be returned in the event of subsequent withdrawal by the Customer beyond the legal the legal time limit of forty-eight hours (48H) from the signing of the the precious metal jewelry purchase contract to retract without having to justify to give reasons or pay penalties.

Offer reserved for adults residing in mainland France (including Corsica); copy of both sides of ID required for any request, in accordance with regulations. Tax rate applicable to the trade-in of jewelry when the sale price more than five thousand euros (€5,000) of 6% + 0.5% "CRDS" (transactions transactions not exceeding this threshold are exempt from this tax). 

• Other commercial warranties:

Products of brands other than "MATY", "GM GERARD MANTION" and "STAY ORIGINAL" may benefit from a contractual warranty known as the "manufacturer's warranty or a commercial warranty offered by the product's offered by the supplier of the Product, provided on a "durable medium at the latest at the time of delivery of the Product.

The content of any commercial warranty offered, the terms and conditions of its how it is implemented, its price, duration and territorial extent differ depending on the guarantor. We invite you to consult instructions supplied with these Products and the exact terms of the terms of the commercial warranties that usually cover the watch's mechanism and water-resistance of the watch.

Commercial warranties generally do not cover :

• Replacement of consumables (batteries, watch straps, etc.) ;
• Abnormal or improper use of the product;
• Damage resulting from a cause external to the Product (accident, shock, immersion...);
• Damage caused by the intervention of a repairer not authorized by the by the manufacturer or supplier.

In the event of a problem during the warranty period, simply return your Product to MATY in its original case, together with the watch's instructions and the warranty certificate, duly completed and stamped, and your warranty certificate duly completed and stamped, and your precise instructions (see Article 11"Product returns" below). Marketplace, which must be returned to the seller must be returned to the seller (see the seller's conditions of sale on the Site's Marketplace).

Where the Manufacturer's Warranty does not apply, repairs will be carried out on the basis of an estimate drawn up by the manufacturer or supplier. will be subject to an estimate drawn up by the manufacturer or supplier, which will be sent to you by MATY (see Article 10 below).

If you agree to the quotation, a 20% deposit must be paid to MATY; the balance must be paid on receipt of your parcel using the payment coupon enclosed with the Product. receipt of your parcel, using the payment coupon enclosed with the repaired repaired.

The customer is entitled, by operation of law and without additional payment, to the legal the legal guarantee of conformity and the legal guarantee against hidden defects.

The legal warranty of conformity applies independently of any commercial warranty commercial warranty.

The Seller shall not be held liable in the event of misuse, professional professional use, negligence or lack of maintenance on the part of the negligence or lack of maintenance on the part of the Customer, or in the event of normal wear and tear of the Product, accident or force majeure. accident or force majeure.

We remind you that (legal framework in application of the provisions of article D.211-2 of the French Consumer Code concerning legal of conformity and hidden defects):

• For contracts for the sale of goods (or goods with digital components) concluded digital elements) concluded on or after 01/01/2022 :

At MATY, qualified professionals are at your disposal to overhaul or repair.

• Our work is guaranteed for one year (parts and labour). commercial warranty contract" valid free of charge and without territorial territorial restrictions, within the limits of normal use.

Excluded from this warranty are wear and aging (battery, watchband, crushing of hollow mesh), loss or breakage resulting from accidental circumstances, or leakage resulting from shock or use not in accordance with the instructions provided.

The commercial warranty is without prejudice to the consumer's right to to benefit from the legal warranty of conformity under the conditions under the conditions set out in articles L.217-3 et seq. of the French of the French Consumer Code, and of the warranty for latent defects, under the conditions articles 1641 to 1649 of the French Civil Code (see Article 9 on legal legal warranties above). The consumer does not benefit from the legal warranty of conformity for parts or supplies provided as an accessory ancillary to the service provided, unless such parts or supplies they constitute the main object of the contract or have been acquired acquired by the consumer under a separate sales contract. sales contract.

• Spare parts needed to repair your product of the "MATY", "GM GERARD MANTION"and and "STAY ORIGINAL" brands will be mainly available for 5 years from the date of purchase, except in cases of supplier or manufacturer failure. Beyond this please consult us.

However, if the "MATY", "GM GERARD MANTION" and "STAY ORIGINAL" under warranty proves to be difficult to repair, MATY undertakes to replace it with a similar Product of equivalent value.

• Our After-Sales Service technicians can intervene after the end of contractual or legal warranties on "MATY", "GM GERARD MANTION" and "STAY" brand products. ORIGINAL" BRANDS.

We also take care of repairs to watches from brands for which we are authorized (excluding Products sold by sellers on the Site's Marketplace, see conditions of sale and after-sales service of the seller on the Marketplace Marketplace), subject to the availability of the spare parts necessary to repair your watch (except in cases of supplier or manufacturer of the supplier or manufacturer), the duration of which varies from brand to brand.

• Return your Product to us with a copy of the invoice, specifying the nature of the repair.

To be on the safe side, send your repaired Products by registered parcel post only or, above 800€, by declared-value shipment. declared value. For your declared-value shipments, we can send you the materials you need to assemble your parcel free of charge, on request. parcel.

You are responsible for shipping costs, except for the prepaid label available on maty.com up to 800€. (see terms and conditions for returning Article 11 below).

For better traceability, do not send them via our partner relay points.

You can also drop them off at one of our jewelry stores.

• A free quotation can be sent to you upon receipt of your Product (under 25€, we invoice without prior without a prior estimate, unless you specify otherwise. unless you specify otherwise).

You will then have a period of one month from the date of issue of the to return it to us with your agreement. A 20% deposit will be required.

The work will be carried out within the time specified on the quotation, after after expiry of the legal 14-day cooling-off period if the contract has been unless you expressly agree to start the work before the end of the before the end of the legal withdrawal period.

Your Product will be returned to your address, at our expense, if the intervention is not feasible or in case of refusal of the estimate. In the event of out-of-warranty repairs, the cost of returning the repaired Product will be at your expense.

In the case of a service contract concluded at a distance, you have the right to withdraw to withdraw from the contract without giving any legal withdrawal period of 14 days from the date of signing the date of signing the After-Sales Service quotation, unless you expressly agree to waive the legal right of withdrawal once the service has been fully fully executed service.

To exercise your right of withdrawal, you must notify MATY, Service Après-Vente, Boulevard Kennedy, 25040 Besançon Cedex 9 ; maty.com/contact.html; telephone: 09.72.72.00.25 (not surcharged, operator), your decision to withdraw from the contract by contract by means of a similar, unambiguous declaration (e.g. a letter or e-mail). You can use the sample after-sales service withdrawal form, but this is not compulsory. For the withdrawal period to be respected is respected, all you need to do is send us your communication before the expiration of the withdrawal period. withdrawal period.

If you cancel within this period, we will refund the deposit of 20% no later than 14 days after receipt of your decision to cancel, using the same the same method of payment as the one used for payment, unless the customer unless the customer agrees to another method of payment. The cost of will be at our expense.

If you have asked to start the service before the end of the of the legal withdrawal period and in all cases if you have waived the legal right of withdrawal once the service has been fully fully executed, you must pay us an amount proportionate to what has been provided to you up to the moment you informed us of your withdrawal from the of your withdrawal from the contract, in relation to the total services provided contract (in accordance with article L.221-25 of the French Consumer Code). of the French Consumer Code).

• Costs to be borne by the customer in the event of repair, except in the case of goods in which case the customer will not be charged, in accordance with regulations:

• You must be the owner of the product entrusted to us, or at least be duly authorized to do so. authorized to entrust it to us (MATY may require, at its discretion, proof of proof of title to the goods or a power of attorney), the product must not be must not be the subject of any claim by a third party, it must not have come from an illegal act or an act prohibited by criminal law; it must not have been to the professional must not be part of a money-laundering operation. money-laundering operation.

The products entrusted to MATY must not contravene any legitimate right and they must not infringe any intellectual property right of intellectual property rights of MATY or a third party. is informed that products suspected of infringing certain intellectual property intellectual property rights may be subject to detention by the Customs by the customs authorities for a period of 6 months, with a view to their possible destruction in compliance with customs formalities.

To protect your Product during transport, simply place it original packaging or in a suitable cardboard box (do not use paper envelopes). (do not use a paper envelope) and send it to MATY - Boulevard Kennedy - 25040 Besançon Cedex 9, along with a copy of your invoice and precise instructions. If possible, use the "SAV MATY exchange or return form" enclosed with the (it already includes your name, address and description of the Products ordered). Complete it as indicated and follow the return instructions. your return. If you no longer have this document, go to www.maty.com for more information. You can also call MATY on 09.72.72.00.25 (toll-freenumber, price according to operator). operator).

Watches must be returned in their original case with the instructions for use. instructions for use and, for watches of brands other than "MATY", "GM GERARD MANTION" and "STAY ORIGINAL", with the certificate of authenticity.

As transport costs and risks are the responsibility of the of the sender, we would like to remind you that your Products may only be returned to us at your expense by registered parcel registered parcel or, above 800€, by declared value shipment, in accordance with regulations. For your declared-value shipments we can send you, free of charge, on request, the material necessary to make up your parcel.

In compliance with Decree no. 2005-829 of 20/07/2005 on the elimination of waste of waste electrical and electronic equipment ("WEEE"), MATY to contribute to the treatment, recovery and recycling of the electronic contained in our quartz watches.

All electrical and electronic equipment placed on the market must be be marked to identify its producer, as well as with a pictogram pictogram representing a crossed-out wheeled garbage can marked on the packaging and on the guarantee documents and user if the dimensions of the equipment do not allow it. allow. This pictogram means that under no circumstances should you dispose of the used Product in the open air, in household waste garbage cans or with other unsorted municipal waste, so that it can be recycled. so that it can be selectively collected for recycling, reuse or recycling. Used batteries must be before disposing of the Product at the end of its life or if it is no longer used. The same sorting rules apply to packaging waste. packaging waste.

Given the potential effects of this waste, you'll be doing your bit for the environment by helping to preserve resources. the environment, helping to preserve natural resources and protect resources and protecting human health.

Pursuant to Decree no. 2021-835 of 29/06/2021, any product placed on the market for use by households must be labelled be labelled to inform consumers that the product is subject to sorting is subject to sorting rules. Consumer information on the sorting rules is the "Triman" symbol (or the "crossed-out bin the "crossed-out garbage can" as the case may be) accompanied by the "Info-tri" cartridge which details the sorting instructions.

Selective collection points are provided by local authorities for the for waste electrical and electronic equipment. equipment.

• If you wish, MATY will take back your jewellery free of charge, in our jewelry stores or on request from our After-Sales your electrical or electronic equipment (quartz watches, alarm clocks, pendulum clocks and quartz quartz clocks) with the purchase of a similar product. Used Products can be taken back by providing a return solution at no cost to the holder, such as a postal service. postal service; please contact us on 09 72 72 00 25 (toll-free number, price depending on operator) or send us a message via the contact form.

In the event of MATY taking over, we will ensure selective waste sorting, the removal of used batteries, and ensure that materials are processed and materials are processed and recycled in an environmentally-friendly manner by recycling organizations and paying a financial contribution to an contribution to an approved eco-organization.

• The unit cost of managing separately collected waste from household from household electrical and electronic equipment is mentioned on the on the sales invoice for all new household electrical and electronic and electronic equipment, in addition to the unit price of the product. varies according to the nature of the product: eco-participation of €0.02 incl. tax for a quartz watch; €0.07 incl. tax for quartz alarm clocks and pendulum clocks (rates in effect at 01/02/2024, not eligible for any discount). discount).

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law, subject to any mandatory provisions in the consumer's country.

Any dispute will be brought before the competent courts under the conditions of common law (or private international law).

The Site and all its elements are protected by the intellectual property rights intellectual property rights. They are the exclusive property of MATY or its its partners. Use of the Site is reserved for strictly personal personal use.

Any use, reproduction, exploitation, representation in whole or in part in whole or in part and on any medium whatsoever, other than for personal other than for personal use, is prohibited and punishable by law, in particular for counterfeiting.

Any hypertext link directly to the Site is subject to our express prior authorisation. express prior authorization from us.

• MATY is a member of Fédération du e-commerce et de la vente à distance ("FEVAD"). As such, MATY undertakes to respect the the rules of the FEVAD's FEVAD Professional Code ("Quality Charter") and adheres to the e-commerce mediation system. You can consult these provisions on the site http://www.fevad.com.
  
  In accordance with the provisions of the French concerning the amicable settlement of disputes, for distance-selling disputes (orders placed by mail, telephone or by mail, telephone or on the Site), MATY subscribes to the service of the FEVAD Consumer Ombudsman whose contact details are as follows Consumer Mediator FEVAD - BP 20015 - 75362 PARIS CEDEX 8 - - FRANCE http://www.mediateurfevad.fr. After the consumer has made prior written representations to MATY, the FEVAD consumer ombudsman service may be contacted any consumer dispute relating to a remote purchase or service service which has not been settled. unsuccessful. To find out how to contact the Mediator, click here ;

• In the event of an unresolved dispute with a seller relating to a Product sold by a seller on the Site's Marketplace, you may refer the matter to the Mediator proposed by the seller in its conditions of sale on the Site's Marketplace or the FEVAD Mediator if you so wish (see Article 16 and Appendix 1 of the General Terms and Conditions of Sale Marketplace Buyers);

• MATY is a member of Union de la Bijouterie Horlogerie ("UBH") for its network of jewellers .
  
  for in-store disputes, MATY is a member of the Center de la Médiation de la Consommation de Conciliateurs de Conciliateurs de Justice ("CM2C") . 14 rue Saint Jean - 75017 Paris (site https://cm2c.net/). After prior written request from the consumer to MATY, the CM2C's Consumer Ombudsman service may be contacted for any consumer dispute relating to a purchase or service service in a jewelry store in the "MATY" network, which has not been network. To find out how to contact the Mediator, click here;

• To initiate mediation with Alma for payments in installments (see Article 5 above), the Customer may contact Alma's mediator free of charge, the"AFEPAME" Mediator , who can be contacted via this link: https://mediateur-consommation-afepame.fr.
  

• For cross-border disputes following an online purchase, you can submit your request to the following address: http://ec.europa.eu/consumers/odr.

Your purchase on the Site gives you the opportunity to take part in the "site évalué - site premium" operation organized by our partner "AVIS VÉRIFIÉS" PARTNER. The purpose of this satisfaction questionnaire is to to measure the quality of service provided to you throughout your your purchase, you can share your personal experience with us and share it with the community of Internet users on the AVIS VÉRIFIÉS website. This questionnaire may be sent to you by AVIS VÉRIFIÉS or MATY by e-mail or via a pop-up window. the appearance of a pop-up following your purchase.

The information collected in this questionnaire is subject to automated data processing by AVIS VÉRIFIÉS. Partial replies to this satisfaction questionnaire will have no effect on the processing will not affect the processing of your order. processing of your order.

AVIS VÉRIFIÉS, its commercial partners and MATY are the recipients of the data collected in these satisfaction questionnaires. The personal data will be used by AVIS VÉRIFIÉS in accordance in accordance with the regulations in force, in particular those concerning protection of personal data.

• For more information, see the AVIS privacy policy VERIFIED : https://skeepers.io/fr/politique-de-confidentialite2/

By accepting the present document, the customer acknowledges having been informed that that his/her personal data (first and last name, e-mail address, order number date of the order and the Product purchased) may be transmitted to the third party be transmitted to the third party AVIS VÉRIFIÉS for the purpose of collecting feedback following the order. AVIS VÉRIFIÉS will use the customer's personal data personal data for the sole purpose of its solution and for the sole needs of the solution. AVIS VÉRIFIÉS formally refrains from communicating to any person other than its partners for the purposes of the its partners for the purposes of providing services.

• You have the right to oppose the distribution of this information to Avis to Avis Vérifiés by writing to MATY, Délégué à la protection Boulevard Kennedy - 25040 Besançon Cedex 9, by notifying our Customer Service by email or by calling us on 09 72 72 00 25 (toll-free number, price according to operator) or dpo@maty.fr. To find out more about how we use your and your rights, please refer to our privacy policy privacy policy by clicking on maty.com/vie-privee.html.

You can also write to SKEEPERS - Legal Department - Data Protection Officer - 18-20 Avenue Robert Schuman - CS 40494 - 13002 Marseille or by email at privacy@skeepers.io.-