To give our customers even more choice, we have chosen to to offer qualified sellers the opportunity to become our partners and sell their jewelry and watches via our Marketplace!
A MATY-assisted shopping experience
Professionals selected for their reliability and expertise
Online-only products delivered to your door
14 days to change your mind
In the product description, you'll find the words "sold and shipped by" followed by the name of the seller or brand.
MATY is committed to a high level of service from its sellers. service. We guarantee an impeccable transaction process and secure payment on the MATY.COM website. We intervene with the seller if necessary.
A premium seller stands out for the quality of the service it provides. It benefits from excellent evaluations, with a majority of top ratings reflecting customer satisfaction. They ensure scrupulously respect shipping deadlines, ensuring that you your orders on time. Last but not least, he provides efficient and professional after-sales after-sales service, ensuring that every problem is resolved quickly and satisfactorily.
Nothing could be simpler:
Once you've finished shopping, add your jewelry to the basket and
and confirm your order.
We will forward your order directly to the seller, and once validated, we will send you an email confirming your order. of your order.
Your account will be debited when your parcel is dispatched.
MATY promotional offers do not apply to MarketPlace items.
But sellers are free to make promotional offers on their products.
Your order can only be cancelled if it has not been accepted accepted and shipped by the seller. In this case, send a message directly to the seller asking them to refuse or not not to ship it.
If your parcel has been dispatched, you have the option to or return it to the seller. In this case, you will be are at your expense, and reimbursement (of your product and any and shipping costs) will be made upon receipt of your package. receipt of your package.
You must inform the seller by going to "My Maty customer area". My Maty customer area "; " consult my orders see the details of the order concerned; "contact the seller".
You will receive the seller's reply within 72 hours directly directly to your inbox.
To do so, go to MATY.com, on My account/trackmy orders. Select the order concerned and click on "view details". Then click on "contact the seller".
The deadline for filing a claim has passed and/or the seller has not has not provided you with an acceptable solution.
You can then contact our Customer Relations Department. Service. :
In this case, we act as an intermediary (between you and the seller) and ensure that a solution is found.
Partner sellers only deliver to homes in mainland France including Corsica.
Each seller manages his sales and makes deliveries independently of each other.
Each seller is free to choose its own carrier: delivery times
delivery times and rates vary from one seller to another.
You can find each seller's delivery terms and conditions
on the product sheet of the selected item.
If you buy several products from different brands or brands or sellers, your delivery charges will be added together.
Each seller is free to choose its own carrier: delivery times
delivery times and rates vary from one seller to another.
You can find each seller's delivery terms and conditions
on the product sheet of the selected item.
No, that's not possible.
Delivery times are indicated on each item. They vary from one seller to another.
Changed your mind about your order? The item doesn't
suit you? If your parcel contains a returns slip, follow the
the instructions provided.
Otherwise, go to the seller's merchant page, where you'll find
their returns policy. Please note that,
most sellers charge a return fee.
Important :
Products sold on the Marketplace by MATY are not returnable,
nor exchanged by MATY.
Items must be returned directly to the seller. The and reimbursement of your return is subject to the seller's the seller's instructions.
MATY cannot be held responsible in the event of a dispute if these rules are not respected.
You have validated a MarketPlace order and encountered a problem. a problem:
You must inform the seller of this so that he can explain to you
the conditions and the return process.
To do this, simply contact the MATY Customer Relations Department.
In accordance with the legal provisions in force, in the event of purchase from a professional vendor, you have a period of have a period of 14 days from the date of receipt of the product to exercise your right of withdrawal, without having to justify your to justify your decision or to pay a penalty. In this case, only the the price of the product purchased and shipping costs will be reimbursed; You are responsible for return shipping costs.
Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) in the same packaging as the one used for shipping.
If you wish to cancel your order, please contact the seller to contact the seller. To do so, please contact MATY Customer Relations Department
Items sold on the Marketplace by MATY are not returnable,
nor exchanged by MATY.
Products must be returned to the sellers within the framework of the
right of withdrawal.
The reimbursement of returned products is carried out by MATY
at the seller's request.
The refund will be made to the credit card used for the initial
original purchase, as soon as possible.
A purchase from one of our partner sellers is made in the same way as a classic
same way as a traditional maty.com purchase: you choose your item
your item, place an order and pay on the maty.com website.
maty.com.
The seller then receives notification of your order.
if he accepts it, he undertakes to dispatch it as soon as possible.
In the case of a mixed basket (i.e. if you order products from both from both maty.com and one or more MarketPlace sellers, you only MarketPlace vendors), you only pay once. This order is then divided into several parts: in the event of contact contact or complaint, there's a seller for every product.
Only VISA and MASTERCARD, MAESTRO and VISA ELECTRON (including e-cards) are accepted.
Payment is made online, at the time of ordering, by by credit card. Credit cards are debited in cash at the time of dispatch of the products available from the available.
Other means of payment offered by MATY are not authorized for the sale of Marketplace items.
In the case of a mixed shopping basket (i.e. if you order items items sold and shipped by MATY and by other sellers), you pay only once. This order is then divided into several parts: in the event of contact or complaint each item has its own seller.
Purchases made by credit card (VISA and MASTERCARD) can be secured by the 3D Secure control system. If the bank adheres to the "Verified by Visa" or "Secure Code Visa" or "Secure Code Mastercard", after clicking on the "Checkout and pay" button, a new screen will appear, inviting the customer to screen will appear, prompting them to identify themselves, for example, with a code received by SMS.
Even when purchasing from a partner seller, your payment is payment is made to MATY, which acts as a trusted third party. third party; no information concerning your bank details is communicated to the sellers.
When a purchase is made on the MarketPlace from a professional seller, the latter undertakes to provide a purchase invoice or any other document any other document enabling you to invoke the warranty. warranty.
This is entirely the responsibility of the seller and is not by MATY.
