PRODUCT RETURN POLICY
If you are not satisfied with your purchase, you have 30 days from receipt of your order to return the product.
In order to proceed with the refund, we ask customers to contact us either via the marktplace maty platform or by e-mail at the following address: bijoux@natalex.fr
The jewel must be :
- Brand new in its original, unworn condition (no damage or alterations).
- Returned in its original packaging
- Free of any inscription or personalized engraving
Items returned incomplete, damaged, deteriorated or soiled by the customer will not be reimbursed. Products that have been worn cannot be returned.
As transport costs and risks are borne by the sender, we remind you that your items may only be returned to us by registered parcel. To protect your item during transport, simply place it carefully in its original packaging and protect it with a bull pack.
The package must include
- The product
- a copy of the invoice
- certificate of authenticity
All refunds are made within 30 days of return.
During sales, items may be reimbursed subject to the retraction conditions.
For all returns, please send the parcel to the following address
13 rue du champ bouillant
02200 SOISSONS