Privacy policy

LAST UPDATE : 03/06/2025.

The data controller

The "data controller" is the person who determines the purposes and the purposes and means of processing your personal data. personal data. In your case, the data collected on the site www.maty.com (hereinafter referred to as the "Site"), when you place orders or in-store orders, is processed by Maty, a French Société par Actions registered with the Registre du Commerce et des Sociétés de under number SIREN 402 327 597, whose head office is located at Boulevard Kennedy, 25000 BESANCON, France, VAT number FR66402327597 (hereinafter referred to as "MATY").

Use of your personal data

The purpose of the present policy is to describe the way in which the MATY processes your personal data in the context of its activities. activities.

We will only use your personal data for the purposes strictly identified by law and only when it is necessary for us to do so necessary or if you authorize us to do so.

Purpose of collection The data collected The legal basis Partners with whom we share your data
Customer account creation and management Surname, first name, e-mail address, postal address, customer number, title, date of birth, telephone number Consent: You can make an in-store purchase without creating an account

Contract: this data is necessary for the execution of the or pre-contractual measures
No
Sales prospecting management Customer number, title, first name, surname, postal address, date of birth telephone number, e-mail address, order history for the last 5 years, number and amount of last 5 years, number and amount of orders behavioral data Legitimate interest: this data is necessary to enable us to offer similar products for sale to our customers, by by mail and post. This data is necessary to offer products likely to be of interest interest our prospects. This processing is carried out subject to prior information of the persons concerned at the time at the time their data is collected. You may object to the sending of commercial communications at any time (see " configure your commercial canvassing options" below).

Consent: the consent of our customers is required for SMS canvassing. The consent of our is required for prospecting by e-mail and sms. sms. You may withdraw your consent at any time from your customer area.
Our partners in commercial prospecting
Managing payments and facilitating future payments Title, surname, first name, e-mail address, telephone number, credit card number, expiry date, verification code (cryptogram) verification code (cryptogram), billing address, delivery address delivery address, IP address, technical browsing information Consent: the user explicitly agrees that payment information to be recorded and stored in a secure secure manner Our payment partner
Confirm your order Surname, first name, telephone number, e-mail address, postal address address Contract: the data is required to fulfill the contract of the contract, i.e. the order. This information is transmitted to our payment partner who ensures its security.
Confirm one-off payment for your order Surname, first name, telephone number, e-mail address, postal address cardholder, credit card number (masked except for last except for the last 4 digits), expiry date, transaction transaction Contract: the data is required to fulfill the contract of the contract, i.e. the order.

Legal obligation: Article L133-24 of the French Monetary and and Financial Code requires proof of transaction to be kept for 13 months.
This information is transmitted to our payment partner who ensures its security.
Ship and track your order Postal address, e-mail address, telephone number, surname, first name Contract: this data is necessary for the execution of the sales contract. The carriers who deliver orders

Marketplace vendor partners
Ensure the preparation and execution of e-booking Last name, first name, telephone number, e-mail address Contract: the use of this data is necessary for pre-contractual measures No
Ensure order preparation and fulfilment in Click and Collect Numéro client, nom, prénom, numéro de téléphone, numéro et date de commande, numéro de facture, montant de la commande, produit acheté Contract: this data is required to execute the Click and Collect Click and Collect contract. No
Customer and order management Marketplace Title, surname, first name, e-mail address, telephone number, postal address. Contract: the information collected during account creation is essential for us to be able to perform our our contract with the customer, i.e. to process and deliver the to process and deliver the order. Our Marketplace management tool partner

Carriers responsible for order delivery

Marketplace vendor partners
Implement loyalty program benefits Postal address, e-mail address, surname, first name, date of birth Contract: the use of this data is necessary to enable you to benefit from the advantages benefits. No
Evaluate your satisfaction following a purchase Surname, first name, title, date of birth, e-mail address, telephone number telephone number, customer number, ID, order number/reference and IP address, key, date and time of entry, filling time, INSEE code, invoice amount, number of orders at 12 months and 60 months, reference jeweler reference jewelry store, and any other information you choose to transmit Consent: we only process data when our partner requests your consent to to post a review on the online platform.

Legitimate interest: we process this data following a purchase a purchase in order to measure consumer satisfaction and improve the improve the customer experience.
Our partners in charge of customer reviews
Managing telephone calls and appointments Last name, first name, title, telephone number, customer number, postal address, e-mail address Consent: by providing their information on the Site, consent to the use of their data. use of their data. The same applies to the option of being called back on the option. Legitimate interest: We have a legitimate interest in to process this data and record telephone conversations to ensure the efficient operation and continuous continuous improvement of our customer relations service. Our customer relationship management tool partner
Respond to your requests to ensure the follow-up of the commercial relationship (contact form, WhatsApp and chat, social networks). social networks) Civility, surname, first name, e-mail address, telephone number, customer number, order number (data strictly necessary to resolve your necessary to resolve your requests) Consent: your willingness to provide us with this information is to provide us with this information. By filling in the contact form contact form, you explicitly agree to us processing the data data you have provided.

Contract: the use of this data is necessary to the execution of pre-contractual measures
Our customer relationship management tool partner

Our social network management tool partner
After-sales service management Repair no., compost no., customer no., general product product description, surname, first name, date of birth, address e-mail address, telephone number, Contract: this data is required to perform the service. Our specialist repair partners
Buying back precious metal jewelry Customer number, ID, Type of ID, Name of authority issuing ID, Date of issue of ID date of issue, surname, first name, gender, date of birth, place of birth birth, place of birth, postal address, product identification number, product characteristics, date of entry date of entry, date of exit, final destination of product, final date transaction amount, RMP deposit number and date, type of refund, total weight RMP, amount RMP Legal obligation: The business of buying precious metal metal jewelry and used jewelry buy-back activities must be be recorded in a specific register. + legal obligation legal obligation to conclude a written contract

Legitimate interest: We have a legitimate interest in ensuring that sales advisors to have an overview of the customer's complete to know the customer's situation.
Control authorities, including customs and tax authorities tax authorities, who can consult the police book and the and the personal property register.
Create and customize your own jewelry Information on the product, on the operation requested and on personalization, surname, first name, e-mail, postal address, telephone number, title Contract: the use of your data is necessary for the execution of the contract. No
Ear piercing Civil status, surname, first name, date of birth, postal address, ID number, capacity of representative, name of legal representative legal representative, copy of the national identity card of the of the customer and legal representative in the case of a minor. minor. Legal obligation : this data is collected in accordance with decree of December 03, 2008 concerning information prior to the implementation of body piercing techniques. Consent : the collection of consent is necessary to carry out the piercing operation, or the consent of the parental authority in the case of minors. Contract : ear piercing constitutes a service, and is therefore service, and is therefore covered by a contract. Proof of the minor's consent must be kept for 3 years so that it can be presented to the supervisory authorities
The organization and management of competitions and lotteries commercial Surname, first name, title, e-mail address or network identifier content of any message Consent: data is collected solely on the basis of your your willingness to participate in contests.

Legitimate interest: we collect data necessary to set up the competition and identify the identification of winners in order to send them their winnings. their winnings.
Our social network management tool partner
Allocate and manage gift cards Last name, first name, customer number, postal address, e-mail address, telephone number Contract: this data is necessary for the execution of the contract. Our partner in gift card management
Accounting and cash management Surname, first name, e-mail address, postal address, telephone number method of payment Legal obligation: Article L123-22 of the French Commercial Code accounting documents and vouchers must be kept documents for 10 years. We may disclose these documents upon request at the request of the tax authorities
Preventing and detecting fraud Surname, first name, postal address, e-mail address, telephone number bank, type of payment Legitimate interest: it is in both our interest and that of the to offer a service capable of preventing the various forms of of fraud. No
Improve your user experience on our Site by the use of cookies IP address, browsing history on our Site Consent: When data is not essential for the essential for the optimal operation of the Site, their use use is subject to your consent.

Legitimate interest: Certain data is essential for the proper to ensure the proper operation of the Site; otherwise, the Site operation of the Site.
Our audience measurement partners
Become an affiliate Last name, first name, e-mail address, telephone number, city/region desired location and planned investment, professional experience Contract: the use of this data is necessary for the pre-contractual measures. No
Video protection management Image of video protection Legitimate interest: the installation of a video protection system to ensure the safety of people and property. property. In order to ensure that such processing is proportionate and does not the rights and freedoms of individuals, access to recorded images is strictly limited to authorized strictly limited to authorized personnel, and internal processes have been in place to guarantee their security. Our security partners.

Cookie management

A cookie is a computer file that is stored on your hard drive when you visit an Internet site such as MATY.com. The cookies we use enable us to store information about you in order to personalize and facilitate your browsing experience your next visits (for example: pages visited, date and time time and password). They also enable our partners to offer you targeted advertising based on your browsing habits. your browsing.

A cookie does not allow us to identify you, except when you are connection to your customer area. For more information, please visit the page dedicated to cookies.

How long we keep your data

In accordance with the "commercial management" standard, the personal data used for commercial prospecting purposes are kept in an active database kept in an active database for 3 years from the end of our commercial of our commercial relationship. The end of a commercial relationship may correspond to the expiry of a warranty period on a piece of jewelry you have purchased from us, or by your last positive act, such as a catalog request a catalog request, a click in an e-mail or a connection to your customer area.

After this period of three years, your personal data will be deleted unless you wish us to retain your data. As long as our business relationship continues, we will continue to retain and make available to you your personal data, unless you request that unless you request otherwise.

Cookies are valid for 13 months.

Some data is kept for longer periods in order to comply with a legal or to prove the existence of a right or contract. contract. Billing data and supporting documents are kept for ten years kept for ten years from the end of the accounting period as interim archiving, i.e., they are subject to storage conditions storage, consultation and use. use.

Protecting your data

We ensure the security of the personal data you entrust to us by implementing entrusted to us by implementing technical and organizational and organizational measures in line with current standards and the risk risk to which they are exposed. We also ensure that the security of our information systems information systems is also adapted to prevent any destruction, loss, alteration, unauthorized access or disclosure of your personal data. personal data.

Recipients of your data

The data we collect may be transmitted to service providers service providers used by Maty to provide its services for the services for the above-mentioned purposes.

The categories of recipients who may receive personal data from from Maty are :

  • MATY network affiliates
  • law enforcement authorities in the context of judicial requests in the fight against fraud, or other authorized third parties.
  • Control authorities
  • The tax authorities
  • The carriers responsible for delivering orders.
  • The partner sellers, a list of which can be found in appendix 1 of the Marketplaces general terms and conditions
  • Our payment partners
  • Our specialist repair partners
  • Our partner in charge of customer reviews.
  • Our partners in commercial prospecting
  • Our security partners
  • Our social network management tool partner
  • Our customer relationship management tool partner
  • Our various partners who take part in our commercial and services.
  • Our partner in gift card management
  • Our translation partner

Video protection

A video-protection system has been installed in the stores and premises to ensure the safety of its staff and property. and property. The images recorded are not used for personnel surveillance personnel surveillance or time and attendance control.

This information complements the video-protection signs posted on premises and points of sale.

The legal basis for processing is legitimate interest (cf. article 6.1.f of the European Data Protection Regulation).

Customers of MATY stores, employees of group companies and occasional occasional visitors to our premises may be filmed. be filmed.

Images are kept for 30 days, and only our authorized staff and and our video surveillance service providers can access the images. have access to the images. Images may also be communicated to the competent authorities when required by law or in case of necessity.

In the event of an incident relating to the safety of people and property, video images may nevertheless be removed from the system. system. They are then stored on another medium for the time required for the duration of the incident-related procedures, and are accessible to authorized personnel only.

Your rights and how to exercise them

You have a number of rights relating to your personal data. in particular :

  • Querying and accessing processed data
  • Request rectification of your data
  • to request the restriction of data processing or to object to the legitimate grounds
  • To request the deletion of your data, except where required by law legal obligation or due to the nature of certain processing operations
  • Withdraw your consent at any time when it is the basis for basis for processing
  • Request portability of your data
  • lodge a complaint with a supervisory authority
  • Formulate instructions on what to do with your data after your death

Where data processing is required by law, we will not be able to comply with your will not be able to comply with your request to restrict, opposition or deletion.

If the exercise of one of these rights is not compatible with the service service we offer, we will use our best endeavours to offer you an alternative exercise your rights in a different way or to propose a modification modification of our services.

You can exercise your rights from your customer area by consulting or modifying your contact details, or configuring your options. You can also consult your invoices invoices and past orders.

We will do our utmost to respond to your requests to exercise your rights as quickly as possible, and within one month at the latest within one month, in accordance with French data protection regulations. protection regulations. This period may be extended to 3 months in the case of complex complex request. In this case, you will be informed of the extension within within one month of receipt of your request.

You can configure your options by calling us at +339 72 72 00 25 (toll-free number, price according to operator).

You can exercise your rights by writing to us at writing to

Data Protection Officer
MATY
5 Boulevard Kennedy
25040 BESANÇON Cedex 9

Or via the following address dpo@maty.fr

It is also specified that when a professional is required to collect telephone data from a consumer, he or she must inform the inform the consumer of his or her right to register on the telephone list(https://www.bloctel.gouv.fr/).

Configure your canvassing options

Through our intermediary, you may receive offers from MATY and/or our partners. If you no longer wish to receive MATY commercial offers and/or proposals that other companies send you through our intermediary, simply make your choice in your make your choice in your subscriptions, inform our Customer Service by e-mail our Customer Service by e-mail, or telephone us on +339 72 72 00 25 (toll-free number, price according to operator), or write to us at MATY - Service Clients - Boulevard Kennedy - 25040 Besançon Cedex 9, giving your full name, address and any customer number, address and customer number, if applicable, so that your objection can be taken into account as soon as possible.

Modification of the personal data protection policy

We may make changes to this privacy policy in order to improve personal data protection policy in the interests of transparency and to adapt and to adapt to any changes in applicable regulations. applicable regulations.