| Purpose of collection |
The data collected |
The legal basis |
Partners with whom we share your data |
| Customer account creation and management |
Surname, first name, e-mail address, postal address, customer number,
title, date of birth, telephone number
|
Consent: You can make an in-store purchase
without creating an account
Contract: this data is necessary for the execution of the
or pre-contractual measures
|
No |
| Sales prospecting management |
Customer number, title, first name, surname, postal address, date of birth
telephone number, e-mail address,
order history for the last 5 years, number and amount of
last 5 years, number and amount of orders
behavioral data
|
Legitimate interest: this data is necessary to
enable us to offer similar products for sale to our customers, by
by mail and post. This data is necessary
to offer products likely to be of interest
interest our prospects. This processing is carried out
subject to prior information of the persons concerned at the time
at the time their data is collected. You may object
to the sending of commercial communications at any time (see "
configure your commercial canvassing options" below).
Consent: the consent of our customers is required
for SMS canvassing. The consent of our
is required for prospecting by e-mail and sms.
sms. You may withdraw your consent at any time from
your customer area.
|
Our partners in commercial prospecting |
|
Managing payments and facilitating future payments
|
Title, surname, first name, e-mail address, telephone number,
credit card number, expiry date, verification code (cryptogram)
verification code (cryptogram), billing address, delivery address
delivery address, IP address, technical browsing information
|
Consent: the user explicitly agrees that
payment information to be recorded and stored in a secure
secure manner
|
Our payment partner |
| Confirm your order |
Surname, first name, telephone number, e-mail address, postal address
address
|
Contract: the data is required to fulfill the contract
of the contract, i.e. the order.
|
This information is transmitted to our payment partner
who ensures its security.
|
| Confirm one-off payment for your order |
Surname, first name, telephone number, e-mail address, postal address
cardholder, credit card number (masked except for last
except for the last 4 digits), expiry date, transaction
transaction
|
Contract: the data is required to fulfill the contract
of the contract, i.e. the order.
Legal obligation: Article L133-24 of the French Monetary and
and Financial Code requires proof of transaction to be kept
for 13 months.
|
This information is transmitted to our payment partner
who ensures its security.
|
|
Ship and track your order
|
Postal address, e-mail address, telephone number, surname,
first name
|
Contract: this data is necessary for the execution of the
sales contract.
|
The carriers who deliver orders
Marketplace vendor partners
|
|
Ensure the preparation and execution of
e-booking
|
Last name, first name, telephone number, e-mail address |
Contract: the use of this data is necessary for
pre-contractual measures
|
No |
|
Ensure order preparation and fulfilment in
Click and Collect
|
Numéro client, nom, prénom, numéro de téléphone, numéro et date
de commande, numéro de facture, montant de la commande, produit
acheté
|
Contract: this data is required to execute the Click and Collect
Click and Collect contract.
|
No |
| Customer and order management Marketplace |
Title, surname, first name, e-mail address, telephone number,
postal address.
|
Contract: the information collected during
account creation is essential for us to be able to perform our
our contract with the customer, i.e. to process and deliver the
to process and deliver the order.
|
Our Marketplace management tool partner
Carriers responsible for order delivery
Marketplace vendor partners
|
|
Implement loyalty program benefits
|
Postal address, e-mail address, surname, first name, date of birth
|
Contract: the use of this data is necessary
to enable you to benefit from the advantages
benefits.
|
No |
| Evaluate your satisfaction following a purchase |
Surname, first name, title, date of birth, e-mail address, telephone number
telephone number, customer number, ID, order number/reference and
IP address, key, date and time of entry,
filling time, INSEE code, invoice amount,
number of orders at 12 months and 60 months, reference jeweler
reference jewelry store, and any other information you choose to
transmit
|
Consent: we only process data
when our partner requests your consent to
to post a review on the online platform.
Legitimate interest: we process this data following a purchase
a purchase in order to measure consumer satisfaction and improve the
improve the customer experience.
|
Our partners in charge of customer reviews |
|
Managing telephone calls and appointments
|
Last name, first name, title, telephone number, customer number,
postal address, e-mail address
|
Consent: by providing their information on the Site,
consent to the use of their data.
use of their data. The same applies to the option of being called back on the
option.
Legitimate interest: We have a legitimate interest in
to process this data and record telephone conversations
to ensure the efficient operation and continuous
continuous improvement of our customer relations service.
|
Our customer relationship management tool partner |
|
Respond to your requests to ensure the follow-up of the commercial relationship
(contact form, WhatsApp and chat, social networks).
social networks)
|
Civility, surname, first name, e-mail address, telephone number,
customer number, order number (data strictly necessary to resolve your
necessary to resolve your requests)
|
Consent: your willingness to provide us with this information is
to provide us with this information. By filling in the contact form
contact form, you explicitly agree to us processing the data
data you have provided.
Contract: the use of this data is necessary to
the execution of pre-contractual measures
|
Our customer relationship management tool partner
Our social network management tool partner
|
| After-sales service management |
Repair no., compost no., customer no., general product
product description, surname, first name, date of birth, address
e-mail address, telephone number,
|
Contract: this data is required to perform the
service.
|
Our specialist repair partners |
| Buying back precious metal jewelry |
Customer number, ID, Type of ID,
Name of authority issuing ID, Date of issue of ID
date of issue, surname, first name, gender, date of birth, place of birth
birth, place of birth, postal address, product
identification number, product characteristics, date of entry
date of entry, date of exit, final destination of product, final date
transaction amount, RMP deposit number and date,
type of refund, total weight RMP, amount RMP
|
Legal obligation: The business of buying precious metal
metal jewelry and used jewelry buy-back activities must be
be recorded in a specific register. + legal obligation
legal obligation to conclude a written contract
Legitimate interest: We have a legitimate interest in ensuring that
sales advisors to have an overview of the customer's complete
to know the customer's situation.
|
Control authorities, including customs and tax authorities
tax authorities, who can consult the police book and the
and the personal property register.
|
|
Create and customize your own jewelry
|
Information on the product, on the operation requested and on
personalization, surname, first name, e-mail, postal address,
telephone number, title
|
Contract: the use of your data is necessary
for the execution of the contract.
|
No |
| Ear piercing |
Civil status, surname, first name, date of birth, postal address,
ID number, capacity of representative, name of legal representative
legal representative, copy of the national identity card of the
of the customer and legal representative in the case of a minor.
minor.
|
Legal obligation : this data is collected in accordance with
decree of December 03, 2008 concerning information
prior to the implementation of body piercing techniques.
Consent : the collection of consent is necessary
to carry out the piercing operation, or the consent of the
parental authority in the case of minors.
Contract : ear piercing constitutes a service, and is therefore
service, and is therefore covered by a contract.
|
Proof of the minor's consent must be kept for
3 years so that it can be presented to the supervisory authorities
|
|
The organization and management of competitions and lotteries
commercial
|
Surname, first name, title, e-mail address or network identifier
content of any message
|
Consent: data is collected solely on the basis of your
your willingness to participate in contests.
Legitimate interest: we collect data
necessary to set up the competition and identify the
identification of winners in order to send them their winnings.
their winnings.
|
Our social network management tool partner |
|
Allocate and manage gift cards
|
Last name, first name, customer number, postal address, e-mail address,
telephone number
|
Contract: this data is necessary for the execution of the
contract.
|
Our partner in gift card management
|
| Accounting and cash management |
Surname, first name, e-mail address, postal address, telephone number
method of payment
|
Legal obligation: Article L123-22 of the French Commercial Code
accounting documents and vouchers must be kept
documents for 10 years.
|
We may disclose these documents upon request
at the request of the tax authorities
|
| Preventing and detecting fraud |
Surname, first name, postal address, e-mail address, telephone number
bank, type of payment
|
Legitimate interest: it is in both our interest and that of the
to offer a service capable of preventing the various forms of
of fraud.
|
No |
|
Improve your user experience on our Site by
the use of cookies
|
IP address, browsing history on our Site |
Consent: When data is not essential for the
essential for the optimal operation of the Site, their use
use is subject to your consent.
Legitimate interest: Certain data is essential for the proper
to ensure the proper operation of the Site; otherwise, the Site
operation of the Site.
|
Our audience measurement partners |
| Become an affiliate |
Last name, first name, e-mail address, telephone number, city/region
desired location and planned investment,
professional experience
|
Contract: the use of this data is necessary for the
pre-contractual measures.
|
No |
| Video protection management |
Image of video protection |
Legitimate interest: the installation of a video protection system
to ensure the safety of people and property.
property. In order to ensure that such processing is proportionate and does not
the rights and freedoms of individuals,
access to recorded images is strictly limited to authorized
strictly limited to authorized personnel, and internal processes have been
in place to guarantee their security.
|
Our security partners. |
