GRACIOZA

GRACIOZA Terms and Conditions Delivery: The products purchased are delivered to the delivery address indicated by the customer when placing the order. Order processing times are one working day before dispatch and delivery times depend on the post office, excluding weekends (Saturday and Sunday), from the date of deposit. These lead times are subject to stock availability. Any delays do not entitle the purchaser to claim damages, and Gracioza jewelry cannot be held responsible for the consequences of late delivery beyond its control. Products are systematically dispatched with a tracking number created by 'La Poste'. Validation of the delivery by the post office by scanning the tracking number when the parcel is delivered to the customer's letterbox or hand-delivered to the customer is proof of receipt by the customer. The customer must check the condition of the goods delivered at the time of delivery. Any anomaly noted during transport (damaged, missing or damaged product) must be reported to the Post Office and to us on the day of delivery, or at the latest within 48 working hours of delivery. Any claim sent outside this time limit will be considered inadmissible and therefore considered to have been received in good condition. La bijouterie Gracioza accepts no liability in the event of impossibility of delivery of the goods due to inadequate means of access or the wording of the address provided by the customer given as an argument by the Post Office, unless this was mentioned at the time the order was placed. Delivery problems : La bijouterie Gracioza declines all responsibility in the event of force majeure which would delay delivery beyond its control. The following are considered to be cases of force majeure (in addition to those accepted as such by the French Courts of Justice and jurisprudence): disruption, total or partial strike of transport services of any kind and means of communication and telecommunication, war, riots, terrorism, fire, flood, water damage, epidemic, earthquake, accident, general breakdown, changes to legal trade conventions. Returns and reimbursements Products will only be accepted for return if they are complete, in their original condition, including packaging, undetached warranty/exchange link and accessories, accompanied by a copy of the invoice. Reimbursement will be made within 15 days of receipt of the returned product. You are responsible for return shipping costs and risks (loss, theft, damage, etc.). Satisfied or reimbursed: Current legislation requires a legal period of 14 days for returns. GRACIOZA has extended this period to 30 days. The customer therefore has 30 days from the date of delivery to return any unsatisfactory product. The customer is responsible for return shipping costs. Only the amount of the product(s) purchased and returned will be reimbursed. It is imperative to send the return with a 'Tracked Parcel' number issued by La Poste to guarantee the proper handling and receipt of the return by GRACIOZA. The refund will be made within 15 days from the date of receipt of the scan of the tracking number issued by La Poste. Delivery costs: The price of postage is indicated according to the mode of transport. Return address: In all cases, the return address is the address mentioned in the present General Sales Conditions: CARIO GRACIOZA - 3 rue de la Paroisse - 77300 FONTAINEBLEAU - France