Nilaï

Partner : Nilaï Company name: Nilaï SAS Company name: Nilaï Paris Address: 4 rue du Vieux Colombier 75006 Paris Tel: 01.84.16.17.63 hello @nilai.fr Share capital: 350,000 euros RCS NUMBER: 515 005 049 VAT no.: FR 32515005049 I. Delivery policy Delivery country: France Delivery time : 2 to 4 days Delivery mode : Colissimo Free delivery threshold : free delivery II. Return policy Withdrawal period : The withdrawal period granted to the consumer, as defined by law, on the purchase of goods, within the framework of the law, is fourteen (14) clear days, from the date of receipt of his order. Withdrawal form : The Buyer may complete and return this form only if he/she wishes to withdraw from the contract: ATTENTION DE Nilaï SAV 4 rue du Vieux Colombier 75006 Paris France - I HEREBY NOTIFY YOU OF MY WITHDRAWAL FROM THE CONTRACT FOR THE SALE OF THE GOODS (*) / FOR THE PROVISION OF THE SERVICE (*) BELOW: - ORDER ON (*) /RECEIVED ON (*): ......................... - ORDER NO.: ........................................... - CUSTOMER'S NAME ................................. - CONSUMER'S ADDRESS ......................... - CONSUMER'S SIGNATURE (ONLY IN THE CASE OF NOTIFICATION OF THIS FORM ON PAPER): .................................. - DATE : ................... (*) delete as appropriate Refund : The refund will be triggered after the conformity of the product has been checked in our warehouses. III. Procedure for exercising the right of withdrawal and the right of return The Buyer wishing to return a Product may only do so to the address provided by the Seller. Returns are free of charge - Step 1: The Buyer contacts the Vendor by consulting the "details of his/her order", available in the "Order tracking" section. - Step 2: The product must be returned with the agreement of Nilaï's customer service department. The product can be sent to the following address: Nilaï SAV 4 rue du Vieux Colombier 75006 Paris Products must be returned in their original condition and packaging. - Step 3: On receipt of the package, and after checking the Product, the Seller will request a refund or exchange. IV. Warranty policy All Products are covered by the legal guarantee of conformity set out in Articles L. 211-4 et seq. of the French Consumer Code, as well as by the guarantee of hidden defects set out in Articles 1641 et seq. of the French Civil Code, provided that they have been used normally and that the maintenance instructions have been followed. The product is guaranteed for 1 year. The warranty does not cover misuse of the product or normal wear and tear.