MY-BIJOUX.COM

Right of withdrawal - "Satisfaction or money back" guarantee In accordance with the law, you have a period of 15 days from the date of receipt of your package (or in the case of an order for several items delivered separately, from the date of receipt of the last item) to inform us of your decision to withdraw, for any reason whatsoever. To do so, you can use the return form available on our website under the "Service" section. Your item must be returned to us within 15 days of the date on which you informed us of your decision to withdraw. For all return requests, please click on the following link: https://kassel.typeform.com/to/cYfNugqX We would like to inform our valued customers that our service will be closed from December 24, 2025, to January 4, 2026. Please do not send any packages that may arrive during this period. We wish you a Merry Christmas and a Happy New Year 🎉 To protect your item during transport, simply place it carefully in its original packaging or in a suitable cardboard box (do not use a paper envelope) and send it to PINACLE 200, 16 RUE CHARLES SCHMIDT, 93400 ST OUEN SUR SEINE. Please ENSURE you include the following with your package (your request cannot be processed without these documents): - The warranty certificate (included in your box) - The product user manual, if applicable (for watches) - The preparation slip/invoice, indicating the reason for return As you are responsible for shipping, we recommend that you use a tracked "signature on delivery" service, as our stamp will serve as proof of receipt. Only items returned in new condition and without having undergone any alteration that would prevent their resale will be exchanged or refunded. Items returned incomplete (user manual, case, warranty certificate), damaged, or broken will not be accepted. A discount may be deducted from the return price if the item has been depreciated as a result of handling other than that necessary to establish the nature, characteristics, and proper functioning of the item. Refunds will be made no later than 15 days after receipt of the item or proof of shipment of the item (if proof of return is provided to us before receipt of the item) using the same payment method used for the purchase, unless otherwise agreed with the customer and at no additional cost. Refunds or exchanges will be made by La Grande Vitrine after verification of the condition of the item. Gift certificates do not constitute monetary value and cannot be refunded or exchanged in whole or in part. The amount of orders paid for with gift certificates or referral checks will be credited to the customer's account. In the event of withdrawal within the legal time limit or under the "Satisfaction or Money Back" commercial guarantee, we will refund the price of your item for standard delivery in mainland France, including Corsica. In all cases, the flat-rate contribution to order processing costs will not be refunded in the event of a partial return following an order for several items or failure to return a gift associated with a purchase obligation. The cost of returning the item will not be refunded, except in the event that La Grande Vitrine offers a replacement item for the item ordered that is unavailable, or in the event of delivery of a defective item or an item that does not comply with the item ordered. Your item must be returned to us within 15 days of the date on which you informed us of your decision to withdraw. Items sold on www.mes-bijoux.fr and by our authorized partners are covered by a 1-year or 2-year commercial warranty against any design or material defects, starting from the date of purchase and upon presentation of the original purchase invoice. Crushing, impact, and damage are not covered by this warranty.