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MATY Multi-Year Digital Accessibility Plan (2026–2029)

Article 47 of Law No. 2005-102 of February 11, 2005, establishes digital accessibility as a requirement. MATY is committed to this initiative to ensure that all of its customers, particularly those with disabilities, have a fair and seamless online shopping experience.

Publication date: August 19, 2026

1. Version Tracking and Progress

Document History and Compliance Progress
Version Date Major Changes and Advances Status
1.0 2026 Initial publication of the SPAN 2026–2029 following the 2025 RAWeb audit. Published

2. Commitment and Accessibility Policy

Since 1951, MATY has upheld values of service that are summed up in its manifesto: “Love, Create, Serve.” Our digital accessibility policy is a direct extension of our Corporate Social Responsibility (CSR) approach. It aims to remove digital barriers on our e-commerce site to include all users, regardless of how they navigate the site.

Our strategy is based on the principle of "Accessibility by Design": accessibility is built in from the design phase of new services to ensure true and lasting usability.

3. Organization and Governance

A Digital Accessibility Officer (RAN) has been appointed within the company to coordinate this cross-functional strategy. The officer’s responsibilities include overseeing the multi-year plan, raising awareness among business teams (Marketing, IT, HR, Procurement), and incorporating accessibility clauses into IT service contracts.

Each year, MATY allocates the necessary resources for the continuing education of its employees and for conducting regular external assessments.

4. Resources, Expertise, and Tools

To carry out this mission, MATY mobilizes structured resources:

  • External Expertise: Support from specialized firms for compliance audits and technical assistance with complex components.

  • Evaluation tools: Systematic use of screen readers (NVDA, VoiceOver) and testing extensions (RGAA Assistant, AxeCore) during acceptance testing phases.

  • Budgets: MATY allocates the necessary financial resources through project budgets and a dedicated fund for overall compliance.

5. Compliance Assessment (2025 Audit)

The initial audit conducted in July 2025, based on the RAWeb Version 1 standards (which are more precise and stringent than the current RGAA standards), found a compliance rate of 47%.

Priority and critical issues:

  • Images and Colors: Text-based alternatives are not applicable to the visuals produced and information conveyed solely through color.

  • Complex scripts: Compatibility issues with assistive technologies for menus, carousels, and modal windows (add to cart, make a reservation).

  • Forms: Input fields without explicit labels, particularly in the checkout process and the account creation process.

  • E-commerce Navigation: Additional content (search suggestions, delivery maps) is not accessible via the keyboard.

  • Support: Lack of accessibility information in the site's documentation and the chatbot's inaccessibility to screen readers.

6. Roadmap and Annual Action Plans

The corrective action plan prioritizes easy-to-fix issues that have a significant impact on users before addressing more complex components.

Year 1 (2026): Priority Remediation and Quick Wins

Goal: To Resolve Noncompliance

  • Correction of Image Alternatives (1.2)

  • Fixes to Language Changes (8.7)

  • Corrections to Citations (9.4)

Year 2 (2027): Technical Consolidation

  • Complex scripts: In-depth remediation of the accessibility of menus, carousels, and dynamic filters for assistive technologies.

  • Advanced Forms: Implementing input suggestions, data retrieval, and autofill to enhance the customer experience.

  • Customer Journey: Ensuring compliance of the checkout process and shopping cart (keyboard navigation and labels).

Year 3 (2028–2029): Sustainability and User Testing

  • Governance: Systematic integration of accessibility into MATY’s overall digital governance and responsible procurement processes.

  • Usability: Fixed display issues at reduced widths (320px) to ensure mobile usability without data loss.

  • Quality: Conducting user testing sessions that include people with disabilities to validate the site's actual usability.

  • Reassessment Audit: Conducting a new, comprehensive audit of the digital ecosystem to measure the final compliance rate.

7. Contact Information and Remedies

If you notice a lack of accessibility preventing you from accessing a content or functionality of the site, and if you have notified us of this problem without obtaining a satisfactory response, you have the possibility of making a complaint to the Défenseur des droits. To do so, you can :