Frequently asked questions

Our products (jewelry & watches)

• Can I have a piece of jewelry engraved?

  To personalize your MATY jewels and give them your own little you can have them engraved!

  • I personalize my jewel with my initials: 1 engraving = 14€.
  • I personalize my jewel with a photo: 1 photo engraving = 24€.
  • I personalize my jewel with a design: from €24

  To discover our entire selection of customizable jewelry, please click here:
  http://www.maty.com/bijoux-personnalisables.html

  To make them even more unique, on certain models we offer you specific engravings: handwritten, emoticons, symbols symbols, astrological signs...

  Engraved items cannot be returned or exchanged.

• How do I care for my jewelry?

  To protect and care for your MATY jewelry, you can purchase cleaning and care kits.

  Find our cleaning products : https://www.maty.com/autres-bijoux-accessoires-femme/produits-entretien.html

  You can also call on the professionals at our for the repair of your jewelry and watches of all brands. all brands.

• What if I can't find the jewel I want?

  All jewelry lovers will find what they’re looking for at MATY! And for good reason: if you can’t find the piece of jewelry of your dreams, you can speak with one of our customer service representatives by calling us at 09 72 72 00 25 (no surcharge, price depends on carrier), Monday through Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m., or via email so they can suggest a selection of jewelry that matches your preferences. If you are still not satisfied, you can simply design your own piece of jewelry using your imagination and have it crafted by our design workshops. Take advantage of this—the estimate is free!

  Click here for more information: https://www.maty.com/atelier-creations-speciales.html

• Are Charms compatible with other brands?

  The jewels presented in the Charm's MATY section are compatible with bracelets of other brands.
  https://www.maty.com/bracelets-femme/bracelets-femme.html

• How do I know my finger size?

  There are three ways to find out your finger circumference :

  • Download our paper baguier printable
  • We can send you a ring sizer by mail at no charge. Simply send us a request by email or call us at 09 72 72 00 25 (no surcharge, price varies by carrier), Monday through Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m., and on Saturdays from 9 a.m. to 1 p.m.
  • You can also go directly to a MATY jewelry store.

• What is the Outlet? Why are prices so attractive?

  This is our bargain section, featuring new jewelry from former MATY collections at exceptional prices!
  A wide choice of models up to 70% off, in limited quantities! limited quantities!
  http://www.maty.com/maty-outlet-bijoux-pas-cher-bijoux-discount.html

• I'm looking for a birth gift

  If you would like to offer a gift for a birth, find out more our offer here: https://www.maty.com/selection-cadeaux-de-naissance.html

Our materials

• Where do the stones come from?

  Thailand, Australia, Brazil... At MATY, we source our stones from all over the world! To find out all about the deposits and and the expertise of our gemologists, click here:
  http://www.maty.com/guide-matieres/diamant.html

• What is the symbolism of the different stones?

  All our stones have different symbolism! For example, the for example, the ruby is the symbol of divine love ... for more information on the symbolism of different stones, click here: www.maty.com/guide/pierres-de-naissance.html
  You can also find out which stone your birth month!

• What's the difference between 375 and 750 gold?

  To find out more about the materials used in our jewelry, visit here: http://www.maty.com/guide-matieres/or.html

Made-to-measure jewelry

• How can I have the jewel of my dreams made?

  If you would like to create the jewel of your dreams, please send your request by e-mail to our Atelier de Créations by by clicking on the following link https://www.maty.com/atelier-creations-speciales.html, then click on "I'd like a quote", log in, or create your account, and let us guide you!

  Creations can only be made in silver and gold.
  You will receive a reply by email within 10 or 15 days, in the form of a free, no-obligation quotation.

Engravings

• Can I have a piece of jewelry engraved?

  To personalize your MATY jewels and give them a touch of you can have them engraved (handwritten engravings handwritten, emoticons)! To discover our entire selection of jewelry, go to
  http://www.maty.com/bijoux-personnalisables.html

Baguier

• How do I know my finger size?

  There are three ways to find out your finger circumference :

  • Download our paper baguier printable
  • We can send you a ring sizer by mail at no charge. Simply send us a request by email or call us at 09 72 72 00 25 (no surcharge, price varies by carrier), Monday through Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m., and on Saturdays from 9 a.m. to 1 p.m.

Buying gold

• Does MATY offer gold redemption?

  Oui MATY offers to buy back your gold and other precious jewelry jewelry. Find out more at https://www.maty.com/informations-rachat-or.html

• What do I do if I want to resell my gold or silver jewelry?

  You can drop off your jewelry at the MATY jewellers, who can they can make you a proposal to buy back precious metals on the spot. Our jewelers will also be able to offer you a second-hand of your second-hand jewelry. In this case, your jewelry will be registered by them and appraised to make you a proposal. proposal. Only precious metal jewelry in very good condition. (For watches, MATY only takes back gold and silver watches from the MATY watch collection. from the MATY watch collection, no other watch brands. watches).
  If you don't have a jewelry store near you, you can you can request a kit by clicking here: https://www.maty.com/informations-rachat-or.html

  3-4 days after receipt of your jewelry, an estimate will be made free of charge.
  We offer two payment methods: bank cheques or MATY gift vouchers.
  If our offer our trade-in offer is unsatisfactory, we will return the jewellery at our expense.

Jewelry store reservations

• How do I reserve a piece of jewelry?

  To reserve a piece of jewelry:

  1. Go to your jewel's product sheet
  2. Click on "Reserve in jewelry store" (button below "Add to basket"). add to basket")
  3. For a ring, select your finger size.
  4. Then choose the jewelry store you want.
  5. A message will inform you of the time and date of availability. date.
  6. Confirm your reservation by following the instructions

  Payment will be made on the spot, in the jewelry store.

  For information, if the jewel is in stock in this jewelry store and the request is made during the store's opening hours the jewel is available within approximately one hour of the request. one hour after the request.
  If the jewel is not available, a delay will be indicated on the site.
  A confirmation e-mail will be sent to you, reminding you of all this information. information.

• If I reserve a piece of jewelry on MATY.COM, do I have to pay for it beforehand?

  No, payment will only be made at the jewelry store afterwards.

• How do I find my nearest jewelry store?

  It's easy to find your nearest jewelry store! easy! Go to https://www.maty.com/bijouteries.html and specify your department, town or zip code. That's all there is to it!

Controls

• How do I order online?

  To place an order online :

  • Select the jewel or jewels of your choice, add them to the validate your basket
  • Log in and choose a delivery address.
  • Choose the payment method of your choice and validate.

  Once you have made your purchase, you will be taken to an order confirmation page. where you will find your order number. order number. An order confirmation email will also be sent to you and you can track your order in your customer area. customer area

• Can I order by phone?

  Yes, call 09 72 72 00 25 (standard rate number; charges vary by carrier), Monday through Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m.

• Can I order by post?

  Yes, all you need to do is send a MATY order form (usually included in MATY mailings), fill it out, and send it to the following address:

  MATY
  Boulevard Kennedy
  25040 Besançon Cedex 9

  Don't have an order form? Call us on 09 72 72 00 25 (toll-free number, price according to operator), Monday to Monday to Friday, 9am to 12pm and 1pm to 5pm, and Saturday, 9am to 1pm.

• Can I place an order even if I don't live in metropolitan France? France?

  It is possible to place an order even if you live in the DOM-TOM or abroad.

  Postage is charged at €20.

  Please note that in the case of shipments outside the European Union or to French overseas departments and territories (DOM customs duties may be charged on receipt of the parcel. package.

  These taxes depend on the country and are payable by the recipient.

  Outside metropolitan France, delivery times may vary from 1 to 4 weeks.

  They are established and collected by the customs administration and and are payable by the customer.

  Aware of these additional costs, we offer you a discount of we offer you a 16.66% discount on all your orders to alleviate them.

  There are 3 possible settings:
  

  • by credit card domiciled in France only. In this case, you place your order directly on our site.
  • by cheque drawn on a French bank or post office account.
  • by transfer to our BANQUE POSTALE account: n° R.I.B. 20041 01004 0075026N025.65.
    IBAN FR 8720041010040075026N02565 BIC PSSTFRPPDIJ

  In this case, you will need to e-mail us the references of the the references of the jewelry or watches you want, specifying your means of payment.

  If you choose to send a cheque, the selected models will be reserved for you will be reserved for you pending your payment.

  In the case of a bank transfer, don't forget to quote your customer number or your full postal address.

  Your order will be validated as soon as possible upon receipt of funds from your bank.

• I've received a small catalog of discounts. benefit from it?

  To take advantage of the small catalog prices, simply the promotion code located on the order form enclosed with and enter it in step 1 of your shopping cart.

• Can I cancel or change my order after validation?

  It is possible to cancel or modify an order after validation (while the customer relations center is open):

  • Before 11:30 a.m. for same-day orders.
  • Until 5 p.m. for orders placed in the afternoon.

  Please call us on 09 72 72 00 25 (toll-free number). surtaxed).

• I haven't received confirmation of my order. What should I do?

  If you have not received an order confirmation, first check your in your spam folder.

  If this is not the case, please contact us on 09 72 72 00 25 (toll-free) or by email.

• How can I post a review on MATY.COM?

  You will be invited to leave a review only if you have made a purchase on MATY.COM

  You will then receive an email from our partner Avis Veriés.

Promotional code

• How do I use my promotional code?

  If you have received a promotion code by e-mail, by MATY mail or by SMS.
  You can use it during its validity period, regardless of purchase channel:

  • On the site by entering the promotion code in the basket
  • By telephone: tell your advisor the code.
  • By post: send us your order form by post or on plain paper, specifying the promotional code
  • In jewelry stores: by presenting the offer

  Sometimes, the coupon code received may only be valid on MATY.COM or in your jewelry stores, please refer to the conditions of use of the promo code.

• Where can I enter my promotional code?

  Your promo code is to be entered at step 1 of your shopping cart in the in the "Promo Code" box.

• I have a discount code, what are the conditions for using it? question?

  When you enter your promotion code in your shopping cart, once it has been once it has been validated, the conditions of this code will be displayed.

• My coupon code doesn't work, why?

  Check that your cart contains items that are eligible for your offer. Your cart contains items that are not eligible for your offer.
  

Identification

• Is it possible to order without creating a customer account?

  No, you cannot order on MATY.COM without creating an account. account.

Order tracking

• How can I track the progress of my order?

  Tracking your order is easy! Log in to your customer area and click on the tab "Track my orders ". The status of your order is displayed, and you can follow the various stages of processing. If your order is sent by colissimo suivi, you'll have a link to track your parcel. package.

Payment :

• What payment methods are available?

  Credit card, PayPal, MATY gift card or gift voucher, "Spirit of gift "Spirit of cadeau" gift card, etc. ... .
  To find out more, click here : https://www.maty.com/services/paiement-securise.html

• How do I pay with Paypal?

  It is possible to pay with PayPal, if you have an account. account.
  Simply choose this payment method and follow the instructions. instructions.

• How to pay securely online

  On MATY.COM, you can pay online in total security! All transactions are secured by the Ogone payment system Ogone payment system (www.ogone.com).
  https://www.maty.com/services/paiement-securise.html

• I'm asked for a code when validating my payment. how do I get it?

  It is sent by your bank to your cell phone. You have about 5 minutes to enter it.
  If you do not receive your payment validation code, check the cell phone number given and and contact your bank if it's wrong or in any other case. other cases.

• How do I use a Maty gift voucher?

  In step 3 "Payment", click on I wish to use a sponsorship voucher or a MATY gift voucher". MATY GIFT VOUCHER".

  A window opens, and all you have to do is enter the 8 or 9 digits on the cheque.

  - If the amount of the check is greater than the amount of the order :
  The difference remains as a credit note (credited to the customer's account) and will be to be deducted by telephone, in the jewelry store or by mail* from the next next order.

  *By mail to the following address MATY - Boulevard Kennedy - 25040 Besançon Cedex 9

  - If the amount of the check is less than the order amount :
  You can make up the difference using another payment method. payment method.

  Gift vouchers are valid for one year from the date of issue. and can be used in conjunction with each other (for the same purchase) with a discount or other benefit.
  They can only be used once and do not have a monetary monetary value. They are therefore neither refundable nor exchangeable in whole or in part, even in the event of loss or theft. or theft, and cannot be resold for their value. value.

• How do I redeem a MATY voucher?

  In step 3 of your "Payment" shopping cart, choose "Other and select "MATY voucher".
  Then simply enter the MATY voucher number (without spaces between the digits). Then click on the button to redeem.

• How do I use my MATY gift card?

  In step 3 of your shopping cart "Payment", choose "Other and select "MATY gift card".
  Then simply enter your gift card number: 18 digits (no spaces between digits) and its pin code (found on the back of the card, which you have to scratch off to find it). Then click on the "validate" button, and you'll be shown your card balance. You can then enter the amount you wish to use for this purchase.

• I have a credit note. How can I use it?

  This payment method is not available on the MATY.com website.
  If you wish to use a credit note, you must place your order by mail by post* or by telephone on 09 72 72 00 25 (toll-free number). surtaxed).
  *By post to the following address MATY - Boulevard Kennedy - 25040 Besançon Cedex 9

• Can I pay by cheque?

  This method of payment is not available on the MATY.com site.
  However, if you wish to pay by cheque, you can place your order by mail at the following address: MATY - Boulevard Kennedy - 25040 Besançon Cedex 9 or by telephone on 09 72 72 00 25 (toll-free number).

Easy payment :

• How can I pay by 2x?

  On maty.com, by telephone, you can choose to pay for your purchases in 2 installments with your bank card and thanks to our partner our partner ALMA, for purchases between 50€ and 4000€.
  > more information on 2x payment without fees

• How to pay in 3x without charge?

  On maty.com, you can pay by phone in 3x, free of charge. thanks to two payment methods:
  With the 4-star card, if the order amount is between between €45 and €1,000.
  With your bank card, thanks to our partner ALMA, for for purchases between €50 and €4000.
  However, in this case, it is imperative that the card's validity card must cover all 3 installments.
  > more information on 3x free payment

• How can I pay in 4x free of charge?

  On maty.com, by telephone, you can choose to pay for your purchases your purchases in 4 free instalments with your bank card and thanks to our partner ALMA, for purchases between 50€ and 4000€.
  However, in this case, it is imperative that the validity of the card must cover all 4 instalments.
  > more information on 4x free payment

• How do I pay in N instalments?

  You can pay in instalments with the 4-star card for all purchases under €1,000.
  For further information: > more information on N instalments

• How do I apply for a 4-star card?

  To request the 4-star card, at step 3 "payment" of your your basket, :

  1. click on the "4-star" tab.
  2. Select "I don't yet have a 4-star card" and follow the instructions. instructions.

• What delivery options are available?

  Colissimo, Chronopost, So Colissimo point retrait, Mondial Relay, UPS (for orders over €5000), delivery to MATY jewelry stores.
  For further information https://www.maty.com/services/livraison.html

• Can I request delivery against signature?

  Vous pouvez demander une livraison contre signature uniquement en passant commande par téléphone au 09 72 72 00 25 (numéro non surtaxé, prix selon opérateur), du lundi au vendredi de 9h à 12h et de 13h à 17h et le samedi de 9h à 13h.

• What is the minimum amount for free delivery?

  Standard shipping is free with no minimum purchase for watches; orders of €99 or more qualify for pickup, and orders of €149 or more qualify for home delivery via Colissimo.

• Can I have my order delivered to a third party or to another address (my place of work)?

  Yes, you will need to click (in step 2 "delivery") on "delivery to another address". delivery to another address".
  You may occasionally specify another address of your choice address of your choice:
  o at work
  o at a relative's or friend's home.

• Can someone else pick up my order for me?

  Yes, someone other than the person who placed the order can your order under certain conditions:

  1. The person must have your identity card (MATY account holder's of the MATY account holder) and his or her own.
  2. Must be accompanied by your handwritten authorization

• What are the delivery times?

  Delivery times will be indicated precisely in step 2 "Delivery" of your shopping cart, once you have chosen your delivery method.

• I've received my damaged parcel. What should I do?

  If you notice that your parcel is damaged, the best thing to do is to refuse it. is to refuse the parcel.
  If you are unable to refuse it, please contact our customer service department by telephone on 09 72 72 00 25 (toll-free number), by email, or email, or ask us to call you back by clicking here!

• I have just received my parcel but the box is empty and unopened. open. What can I do?

  Call our customer service department on 09 72 72 00 25 (toll-free number) by email, or request a call back by by clicking here !

• I received a piece of jewelry that doesn't match what I ordered, What should I do?

  If you have received a piece of jewelry that does not correspond to your order we are very sorry. To remedy this situation, you have the you can visit a jewelry store, contact us by telephone by telephone on 09 72 72 00 25 (toll-free number), by e-mail, or by request a call back, by clicking here !

• How do I request a jewelry delivery?

  1. Choose the "jewelry store pickup" option (in step 2 "Delivery"), and indicate the desired location. Delivery"), indicate the desired option.
  2. Proceed to checkout.
  3. The delivery time is indicated in the shopping cart, as well as in step 3.

  In this case, delivery will be free of charge.

Return: Return within 30 days for exchange or refund:

• How long does it take to return my jewelry?

  If the product you have ordered does not meet your expectations your expectations, you have 30 days.
  *The product must be returned in new condition. This right does not apply to engraved jewelry.

• How do I return my item?

  How to return your product :

  1. Go to your customer area, "My account" / "Track my orders my orders" / "See details" of the order concerned.
  2. Download and print the exchange or return form (to be completed following the instructions) and prepaid return label.

  If you don't have a printer, please call us on 09 72 72 00 25 (toll-free number)

  • Prepare the parcel for return, each piece of jewelry must be in in new condition and protected in its packaging (case).
  • Put the jewel(s) in the original original MATY parcel or in a suitable cardboard packaging (do not use paper envelopes) together with their warranty certificates.
  • Put the exchange or return form in the parcel. package.
  • Glue the packing slip to the parcel.
  • Then choose where you want to drop off the parcel: at a post office, at a retailer in the So Colissimo or Mondial Relay network

• Can I return a piece of jewelry I've been given?

  Yes, you can go to a jewelry store to return a piece of jewelry you've been given.
  All you need is the warranty certificate or, failing that, the full name and address of the person who gave it to you. name and address of the person who gave it to you.
  For further information, please contact us on 09 72 72 00 25 (toll-free)

• When can I return my order?

  As part of the Satisfied or your money back guarantee or the legal it is possible to :
  - exchange a jewel for the same model but in a different size different size
  - exchange a piece of jewelry for a different model
  - return one or more items of jewelry and request a credit note or refund
  Simply fill in the exchange and return form (available instructions, and we'll process your request (upon receipt of the jewels) as quickly as possible. process the request (after receipt of the jewelry) as soon as possible. as soon as possible.
  For more information http://www.maty.com/services/retour-facile.html

Refund

• How do I get my money back if I return my order in full?

  You request a refund with the full return of your order. order.
  If the jewel is returned to us within one month of receipt receipt:
  - In the case of payment by credit card: your credit card will be will be credited with the amount debited.
  For payment by credit card in 3 instalments without charge: your will be credited with the amount debited, and we will cancel the next instalments.
  - In the case of payment by 4-star card or 1euro.com, reimbursement will be made directly with Cofidis and will appear on your next will appear on the next account statement.
  - In the case of payment by PayPal or cheque, reimbursement will be made by cheque letter.
  If the check is payable within 3 months, we will return it to you. cheque.

• How do I get my money back if I return part of my order? ?

  If you wish to return only part of your order, please please contact us on 09 72 72 00 25 (toll-free number). surtaxed number).

SERVICE

• My jewel doesn't fit. What should I do?

  If your jewel doesn't fit, you have 30 days to return it return it free of charge! To find out how to return your jewel to return your jewel, click here: http://www.maty.com/services/retour-facile.html

• I have a question about my jewel. What should I do?

  You can contact us by telephone on 09 72 72 00 25 (toll-free number) by email, or request a call back by clicking here ! We'll do our best to answer your questions.

• I received a piece of jewelry that doesn't match what I ordered, What should I do?

  You can contact us by telephone on 09 72 72 00 25 (toll-free number) by email, or request a call back by clicking here ! We will do our best to respond to your request.

  Keep the original packaging in case of return of your order. your order.

• A piece of jewelry is missing from my parcel. What should I do?

  You can contact us by telephone on 09 72 72 00 25 (toll-free number) by email, or request a call back by clicking here ! We will do our best to respond to your request.

  Keep the original packaging in case of return of your order. your order.

Repairs

• Can I send a piece of jewelry that I didn't buy at MATY for repair? repair?

  As an expert jeweler, MATY takes care of the maintenance and repair of all brands of jewelry and watches.
  A free, no-obligation estimate will be sent to you. In case of refusal, we will return it free of charge.

• Can I send a MATY jewel in for repair that is no longer under warranty? warranty?

  Of course, in this case we will send you a free, no-obligation quotation specifying the repair time and cost. In refusal, we will return it free of charge.

• How do I create a customer account?

  Go to the MY ACCOUNT tab and click on the "Create my account" button. Create my account" button.
  You will be asked to register with your e-mail address. and enter your personal details, just follow the instructions!

• Why create a customer account?

  Through your customer account, you can :

  • View your online order history at any time.
  • Keep track of multiple delivery addresses and use them when you place your order.
  • Have you fallen in love with a product but don't want to buy it straight away? right away? Put it aside in your list of list.
  • Share this list with your friends too.
  • Manage your profile (your information, addresses, subscriptions subscriptions, your list of favorite jewels, etc.)
  • View your returns and access the returns procedure

• I can't connect, what should I do?

  Having trouble logging in to your account? First, make sure the email address you entered is the same one you used when you created your account.
  Feel free to request a new password via the “ Forgot Password” tab.
  If you are still unable to log in, please contact us by phone at 09 72 72 00 25 (no additional charges, rates vary by carrier), Monday through Friday from 9 a.m. to 12 p.m. and 1:00 PM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM, or by email.

• How can I change my personal information?

  Log in to your customer area.
  Click on "Access my account my account" / "My information".
  Update your information and click on "Save my changes".

• I've lost my password. How can I get it back?

  Click on the "Forgot your password?" link on the login page. login page.
  A window will open, where you can enter your e-mail address.
  An e-mail will be sent to you to reset your password.

• I've changed my e-mail address and I can't connect?

  If you wish to change your login email address, you must first log in using your old email address and password.
  Then follow the procedure “How to update my personal information” and make the change.
  If you no longer have access to your old email account, contact Customer Service by phone at 09 72 72 00 25 (no additional charges, price varies by carrier), Monday through Friday from 9 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m., by email, or request a callback by clicking here!

• How can I receive your newsletters?

  To sign up for our Newsletters and receive all our special offers go to "My Account", then "My Profile", "My subscriptions". My Profile", "My subscriptions", and in e-mail MATY check the the "yes" box.
  You can also go to the dedicated field at the bottom of our by simply entering your e-mail address.

• How do I unsubscribe from the Newsletter?

  You can unsubscribe from our newsletters at any time by clicking on the unsubscribe link at the bottom of each of our each of our e-mails.

• Is my personal information secure?

  In accordance with the French Data Protection Act, you are entitled to a right to access, query, rectify and oppose any data opposition to data concerning you. If you no longer wish to receive MATY's commercial offers and/or proposals that other companies may send you through our intermediary, please you just have to inform us by e-mail e-mail or call us on 09 72 72 00 25 (toll-free number, price according to operator) or write to us at to MATY - Correspondant Informatique et Libertés - 25040 Besançon Cedex 9, giving your full name, address and any customer customer number, if applicable, and providing proof of your identity, so that your objection so that your objection can be taken into account as soon as possible. as soon as possible.

• Is the MATY loyalty program free?

  The MATY loyalty program is free of charge and is activated first purchase in our store. From that moment on, you automatically the loyalty program.

• How does the MATY loyalty program work?

  The MATY loyalty program is :

  • SILVER status from your first purchase!
  • Gold status for two purchases.
  • DIAMOND status from €600 accumulated from 2 purchases.

  Every time you shop with us, you'll earn points toward loyalty discounts. points that will entitle you to loyalty discounts. The amount of your purchases defines your loyalty level, and gives you access access to benefits and privileges. Once you've reached your highest acquired, you'll keep it for life at MATY, and its benefits will be for as long as it remains valid. Your status is updated on the day following the MATY Loyalty Purchase billed.

• What are the advantages of the MATY loyalty program?

  A wide range of benefits await you, whatever your status. You can find out more on our our loyalty program presentation page. Stay tuned, surprises await you all year round!

• Which items earn points?

  With the MATY loyalty program, you earn points:

  • When you buy a MATY jewel or watch.
  • When you buy a brand watch sold by MATY.
  • When you buy a piece of jewelry via our pre-owned service.
  • When you take advantage of our services, such as repairs, cleaning repair, cleaning, ear piercing, battery replacement. battery change.

  Gift cards, e-gift cards, and products from our partner Cresus are not eligible for the loyalty program. Shipping fees also do not earn points.

• How long is the MATY loyalty program valid?

  There are two validity periods for loyalty programs 12 or 24 months. The length of validity depends on your status and purchase amounts:
  
  As a SILVER customer, your loyalty program will be valid :

  • 12 months, if your first purchase is less than €200.
  • 24 months, if your first purchase is equal to or greater than €200.

  As a GOLD customer, your loyalty program will be valid :

  • 12 months, if the total amount of your purchases is less than €250 over the last 48 months.
  • 24 months, if the total amount of your purchases is greater than or equal to 250 over the last 48 months.

  As a DIAMANT customer, your loyalty program will be valid for valid for 24 months.
  
  The current loyalty program expires on the last day of the month of the last day of the month of membership.
  
  Good to know:
  - Loyalty program membership begins on the date of your first your first purchase.
  - The expiry date of your loyalty program is calculated from the date of your last purchase. calculated from the date of your last purchase.

• Is the loyalty program valid in jewelry stores?

  Yes, the MATY loyalty program is valid: in jewelry stores, on maty.com and by mail and telephone.
  
  Please note that some promotional codes offered to Maty customers by mail or telephone are not valid for collecting points. collect points.

• How are points calculated if the product purchased is discounted? discounted?

  The points accumulated correspond to the number of euros spent. The final amount you pay corresponds to the number of points you collect.

• How can I find out my points balance?

  To check your points balance, go to your customer area customer area on maty.com.

• How can I cancel my loyalty program membership?

  If you no longer wish to join the MATY loyalty program and enjoy personalized benefits free of charge, you must notify us notify us via this contact form or by post to the following address MATY, Customer Service, Boulevard Kennedy, 25040 Besançon Cedex 9.

• I can't find my warranty certificate. What should I do?

  For all orders less than 3 years old, the warranty certificate is available on the website for all MATY jewelry (except for branded brand-name watches, a stamp on the supplied instructions warranty).
  You can download your warranty by logging on to your account, in the "track my orders" section, then "view details". see details".

• How long is the warranty valid?

  The 2-year legal warranty applies to all purchases of MATY jewelry, from the date of purchase. You will receive a certificate certificate of authenticity and warranty. For brand-name watches, the warranty period is identical and stamp in the manual.

• How can I find out the warranty period for an item?

  You can find the warranty period on the product sheet of the in the "Features" tab.

• How do I activate the warranty?

  In the event of a problem with a piece of jewelry during the warranty period simply return it to us with its warranty certificate certificate (or a copy of the invoice).
  If the repair is covered by the warranty, we will free of charge.
  For brand-name watches, the stamped instruction manual will be required for warranty claims.

• What are the warranty conditions?

  The warranty is valid for normal use of the product. use of the product.
  The following are excluded: wear and tear, ageing and any use use.
  Normal use does not include

  • loss or breakage resulting from accidental circumstances
  • leakage resulting from impact
  • use not in accordance with the instructions provided in the instructions.

• Is there any point in taking the jeweller's pack if I buy a piece of jewelry in gold jewellery?

  Yes, because gold jewelry containing precious or semi-precious stones need to be inspected and cleaned, followed by polishing polishing once every 5 years in case of impact. Without a warranty extension pack, this would cost you between 32 and 64 depending on the jewel! With our pack, you'll save savings of €22 to €54!

• Is there any point in taking the jeweller's pack if I buy a piece of silver jewelry? silver jewelry?

  Yes, because over the years, silver jewelry can become scratched or tarnished, depending on its use. tarnished, depending on how it's used. With our possibility, with our extended warranty package, of cleaning and polishing cleaning and polishing for the entire warranty period! Without the pack, this service would cost €21, so you save a saving of 11.10€!

• Do I need a watchmaker's pack?

  Yes, the pack is necessary because when you own a watch, it is you can't afford not to take care of it if you want to preserve its and precision.
  
  What's more, this pack gives you peace of mind that your watch is in good working order. as our qualified experts take care of everything. take care of everything. This additional protection, which lasts a total of 5 years from the date of purchase of your watch, is an exclusive service exclusive service offered by MATY on the watch market. watch market.
  
  Here are just a few examples of the savings achieved with the watchmaker's pack:
  
  The battery with water-resistance test is included in the pack pack, saving you €20 on a €39 service. 39€ service.
  
  The overhaul of your quartz watch is included in the pack, you save 40€ on a service costing 59€.
  
  The overhaul of your quartz multifunction or chrono watch is included in the warranty pack, saving you 90€ on a service costing 109€.

• Is rhodium plating really necessary for white gold jewelry? gold jewelry?

  Rhodium plating restores the radiance of white jewelry, because over time, your jewel may take on a yellowish sheen. This requires a service carried out with the help of special machines and with the help of certified professionals. A rhodium plating of your gold jewelry is recommended once every two years once every two years, depending on natural wear and tear. costs an average of €32. With our pack, you'll save savings of around 22€!

• I bought a pearl jewel, do I need the jeweler's pack?

  Pearls are fragile stones and their brilliance requires careful care. Sometimes, when a pearl jewel such as a necklace necklace or bracelet is broken, it involves a meticulous operation called re-stringing. Pearl reshaping costs you would cost you 39€, with our pack, you'll save around of around 30€!

• I haven't found the answer to my question ... how can I contact you? ?

  You can contact us by email or by phone at 09 72 72 00 25 (no surcharge, rates vary by carrier). Our customer service team is available Monday through Friday from 9 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., and on Saturdays from 9 a.m. to 1 p.m.