Quick and easy delivery

Collection in 2 hours

• MATY offers you a free "2-hour pick-up service in your jewelry store" service, subject to availability in the jewelry store you have selected. This service is only available for MATY jewelry and watches, excluding Marketplace. This service is free of charge. You will have to proceed to the payment of your items on the maty.com website and collect your parcel from your in your jewelry store according to the deadlines announced on the website.

  How to collect your items from Bijouterie MATY?

  • On the product sheet of your MATY jewellery/watch, click on the button "Pick up in your jewelry store "or "Collect in 2 hours in your jewelry store" button.

    • Depending on your visit to the site, a jewelry store may already have been suggested to you (favorite or if you've accepted geolocation).
  • You will be able to add more items to your basket.
  • Confirm your basket
  • Once you have paid online, you will receive an order confirmation email.
  • When your item(s) is/are ready, you will receive a delivery confirmation e-mail
  • Go to your jewelry store with a piece of identification. identification.
  • You can find the contents of your order (as well as related documents: invoice(s), certificate(s) of authenticity...etc) in your Customer Area.

  If you have a coupon code, you can apply it apply it in your shopping cart. For coupon codes giving rise to specific gifts, they are not eligible for the not eligible for 2H Withdrawal. To satisfy you, we offer you :

  • Receive a surprise gift that will be given to you your 2H pick-up
  • Wait for a 'classic' jewelry store (within approx. 3 days), and collect your specific gift with your parcel.

  For other coupon codes that offer discounts, the discount conditions are the same as usual (excluding as usual (excluding Marketplace, excluding items already discounted items, according to offer conditions).

  For all other delivery methods (except 2H collection) and if your basket contains several items, they will be grouped the same delivery method, either home delivery (standard or express) (standard or express), or collection from a jewelry store within a few days, or delivery to a collection point (parcel relay) - in the latter case for orders under eight hundred euros.
  The "Message Emotion" service, which includes a personalised card and special packaging is available for delivery methods other than 2H pick-up.

Chronopost

• Delivery of your parcels in Pickup® relays

  With Chrono Relais, your order is available from one of our from 1pm the next day in one of the 8,000 available for all orders placed before 12h00.

  You can choose the relay of your choice when placing your order. your order.
  You can find the complete list complete list of relays here:
  http://www.chronopost.fr/expeditionAvancee/ounoustrouver.html

  This delivery method will be offered for all orders of 800€ or less.
  You will be informed by e-mail and/or SMS of the various delivery stages delivery of your parcel and its availability in a relay.

  To collect your parcel, you will be asked to show proof of identity you will be asked to show proof of identity in the name of the recipient. signature on the PDA (proof of collection).
  The parcel will be kept for 7 consecutive days before returned to MATY

  To track your order, you can log in here :
  https://www.chronopost.fr/fr/particulier#/step-home
  or
  By telephone: Monday to Friday, 9am to to 12pm and 1pm to 5pm and Saturday 9am to 1pm, on 09 69 391 391 (toll-free number, prices according to operator).

• At home by Chronopost

  For all orders placed on MATY.COM before 12pm, you will receive will be delivered to your home before 1pm the next day. For delivery metropolitan France only.

  This delivery method will be offered for all orders exceeding €1,500 (discount deducted). It is only available for MATY items. The delivery date will be communicated to you in your basket, at the delivery stage when you place your order. You will be informed by e-mail and/or by SMS of the various stages of delivery of your parcel and its availability in a relay.

Mondial Relay relay points

Mondial Relay : an extensive network of over 12,500 Points Relais® and 1,000 Lockers (24/7) throughout France.
You can choose the relay of your choice when placing your your order.
You can find the complete list of relay points Mondial Relay on their website: www.mondialrelay.fr or on 09 69 32 23 32 (toll-free number, price according to operator). operator).

Mondial Relay delivery will be offered for all orders all orders under 800€.

Mondial Relay will inform you by email as soon as your parcel will be available in the chosen relay point. For security you will be asked to provide proof of identity in the name of the and the parcel will be delivered against a digital signature on the Point Relais® terminal or on a delivery slip. delivery slip.
The parcel will remain in the Point Relais® for 14 days, After this period, it will be returned to MATY. During busy periods such as Christmas (from November 1st), Mondial Relay will make parcels available for only 8 days instead of 14 days, but this information will be this information will be indicated on the parcel availability email.

Colissimo collection points

• Pick Up Station

  If you live in Lille, Lyon, Paris and Ile de France, Nantes and Aix en Provence, choose one of the 31 Cityssimo automatic lockers. These collection sites are accessible 7 days a week, 24 hours a day (except for those subject to shopping mall opening hours). You receive your collection code by SMS and/or e-mail, enabling you to to collect your parcel within 10 working days. days.

• At the post office

  You can choose to have your order delivered directly to one of the 10,000 La Poste collection points of your choice of your choice (post office, delivery agency...), without by your letter carrier.
  You'll be informed by SMS and/or e-mail when your parcel is available. of the availability of your parcel and have 10 working days to collect it. For added security, an identity document in the name of the order recipient is required to collect the parcel.

• Pick-up relay

  With Colissimo, you can choose one of the 3,700 retailers in the Pickup network, Groupe La Poste, near your home your home, workplace or holiday destination. you'll be informed by SMS and/or e-mail when your parcel is available. of the availability of your parcel and have 10 working days to collect it. For added security, an identity document in the name of the order recipient is required to collect the parcel.