Anaïs Béard

In accordance with the provisions of articles L 221-18 et seq. of the French Consumer Code, the customer may cancel his order at his own discretion, without giving any reason whatsoever. To do so, he/she has the right to withdraw from the contract. This right may be exercised by the Customer (or a third party designated by the Customer, with the exception of the carrier) within 14 days of receipt of the Product. Before the expiry of this 14-day period, the Customer must inform MATY of his decision. The Customer must return the Product, at his or her own expense (unless the Product does not conform or has a manufacturing defect), to Anaïs Béard, 4 Quai André Lassagne, 69001 Lyon, at the latest within 14 days of communicating his or her decision to withdraw. We strongly advise our customers to return products by Colissimo or Lettre Max. Customers may also choose the carrier of their choice. It is therefore advisable to obtain proof of this return, which presupposes that the Products are returned with parcel tracking, or by any other means giving a certain date. Anaïs Béard must reimburse the Customer no later than 14 days from the date on which Anaïs Béard actually collected the Product or from the date on which the Customer provided proof of shipment of the Product. Reimbursement will be made by bank transfer to the card used to pay the original invoice. It is not possible to replace or exchange returned products. A new order must be placed online.