In accordance with the provisions of articles L.121-21, L.121-21-1, L.121-21-2 of the French Consumer Code, customers who are not satisfied with their order have a cooling-off period of 14 days after receipt of the goods to request a refund, and 30 days to request an exchange.
The customer does not have to give any specific reason for exercising this right.
To return products, customers must complete the returns form, which will have been sent to them after they have contacted customer service by e-mail contact@cloetlou.com. The form must be completed with the customer's surname, first name, address, order number and the exact list of products to be returned.
This form must be attached to the parcel that the Customer sends back with the products.
If the Customer decides to return several items from the same order, it is imperative that all products are returned together.
The Customer is responsible for return shipping costs.
All returned products must be undamaged and unworn in their original packaging. If the returned product is damaged, it will be returned to the customer at his expense.