Our services are guaranteed

You benefit from a one-year parts and labor warranty on all our work within the following limits limit normal use.

How do you change the strap on your watch?

If you would like to change the strap on your watch, your MATY advisor will be able to suggest a wide range of available straps that are perfectly suited to your watch. range of available bracelets perfectly suited to your watch. The change is then carried out by our qualified experts.

If there's no model to suit your needs, your MATY consultant can order the model that's right for you. that interests you. It will take approximately 15 to 30 days to receive your bracelet.

For special bracelets, we can also order from our brand partners. brands. In this case, lead times may vary according to the brand and bracelet chosen.

How to size your watch?

Visit your nearest Bijouterie MATY. Our expert watchmakers can carry out the sizing on the spot, according to your wrist and your preferences.
In jewelry stores, the cost of sizing a steel bracelet is 10€, and for retouching and sizing of watch bracelets, is 19€.

How do I care for my watch?

Cleaning

How to clean your watch case?

It is important to check the water-resistance of your watch. If you have the slightest don't hesitate to visit Bijouterie MATY for advice.

Water-resistant watch
If your watch is only slightly water-resistant, never use water. However, you can you can clean the case with a soft cloth and/or a soft bristle brush.

Waterproof watch
When your watch is sufficiently water-resistant to withstand contact with water(watch guide). Check that the crown is screwed down and pushed in to avoid any infiltration during cleaning.
If your strap is made of a fragile material, such as leather, it is preferable to remove it before cleaning your watch. before cleaning your case.
You can then clean it with clear, warm, soapy water. Preferably use a mild PH-neutral soap. Rinse your case with clear water and dry it with a soft cloth.

How to clean your watchband?

ceramic or metal
You can clean your bracelet with clear, lukewarm, soapy water, using a mild, PH-neutral soap. PH neutral soap. Rinse and dry with a soft cloth.

In leather or fabric
Unlike rubber or metal, leather and fabric (such as Nato bracelets) are materials that don't like water. do not appreciate water, which can lead to stains. With these materials, you can with a soft cloth.

Maintenance

How to look after your automatic watch

With a self-winding watch, immobility is to be avoided. It is therefore important to wear your watch your watch regularly to keep it running and limit wear. Even if you wear your watch regularly, it's still important to have it serviced every two years or so. or so.

How to care for your Quartz watch

If you have a Quartz watch, we recommend changing the battery every year. Waiting until to change the battery can be very harmful to the watch's mechanism. mechanism.
If the battery in your watch stops working, you need to change it as quickly as possible to prevent the battery from leaking and damaging the mechanism, often irreversibly, irreversible.

Revision

How to have your watch serviced at MATY?

If you wish to have your MATY watch serviced, please visit your nearest Bijouterie, so that an advisor can can pass your watch on to our workshops. For brand-name watches (other than MATY), servicing can be carried out in our workshops, or directly with the brand concerned.

What are the steps involved in a MATY watch overhaul?

Our experts carry out an overhaul of your watch in our MATY workshops in 4 stages:

Product analysis to detect the fault,
Repair, adjustment or replacement of faulty component(s),
Complete cleaning of the movement,
Observation phase after the various settings.