PRIVATE OFFER: -20%* off your favorite piece of jewelry!
Log in and accept MATY emails

FREE* shipping on watches

Menu Back to

logo maty �motion

General Terms and Conditions Loyalty Program

LAST UPDATE : 02/12/2024.

Print
Save as PDF

Contents

  2. Article 1: Eligibility criteria and membership terms and conditions
  3. Article 2: Operating rules of the MATY Loyalty Program
  4. Article 3: Personal data
  5. Article 4: Contacts
  6. Article 5: Mediation
  7. Article 6: Applicable law and jurisdiction
  8. Article 7: Liability
  9. Article 8: Independence of clauses
  10. Article 9: Modification of the General Terms and Conditions of the MATY Loyalty Program

MATY LOYALTY PROGRAM TERMS AND CONDITIONS

The company " MATY Société par Actions Simplifiée" with capital of €10,000,000, registered under SIREN number 402 327 597 RCS Besançon, with its head office Boulevard Kennedy, in Besançon (25000), hereinafter referred to as "MATY", is offering a loyalty program. MATY ", offers a multi-channel loyalty program for its its individual customers, hereinafter referred to as the " MATY Loyalty Program ".

These General Terms and Conditions define the commercial relationship with our customers within the framework of the MATY Loyalty Program. PROGRAM. They can be accessed via a permanent link on the www.maty.com and can be consulted in jewelry stores. By joining the MATY Program, customers declare that they have read and accept the MATY the General Terms and Conditions of the MATY Loyalty Program.

Article 1: Eligibility criteria and membership terms and conditions

1.1: The MATY Loyalty Program is open to people who are already MATY customers or making a first purchase, hereinafter referred to as the " Customer(s) ":

  • in a jewelry store in the "MATY" network, including affiliated outlets;
  • on the www.maty.com website (excluding partner products sold by MATY MATY partners on the www.maty.com Marketplace, which are excluded from the MATY Loyalty Program);
  • by phone 09.72.72.00.25 (toll-free number, prices vary according to operator);
  • by post to MATY, Service Clients, Boulevard Kennedy, 25040 Besançon Cedex, France. 9.

The second-hand jewelry rental service offered by MATY is not eligible for the MATY Loyalty Program (see Terms and Conditions of Rental in permanent link on www.maty.com).

1.2 : Membership of the MATY Loyalty Program is free and automatic. automatic.

1.3 : The customer may, at any time, refuse to benefit from the MATY Loyalty Program:

i. At the time of joining the MATY Loyalty Program :

  • On the www.maty.com website from the shopping basket when making your first purchase;
  • by telephone on 09.72.72.00.25 (toll-free number, price according to operator). operator);
  • or with an in-store sales consultant.

ii. After joining the MATY Loyalty Program :

By withdrawing from the MATY Loyalty Program, the Customer will lose all the advantages he may have enjoyed under the MATY Loyalty Program MATY Loyalty Program (see article 2.6 below).

1.4: The implementation of the MATY Loyalty Program is subject to purchase by the Customer from MATY, persons considered legally legally incapable of entering into a contract, in particular children under the age of must obtain the authorization of their legal representative prior to any legal representative prior to any order in order to benefit from the MATY the MATY Loyalty Program.

1.5: Membership of the MATY Loyalty Program, as well as the advantages are strictly personal to the Customer. They may not transferred. The Customer may only benefit from a single membership membership in his or her name.

1.6: As part of the fight against fraud, MATY may, in cases of reasonable reasonable doubt, to request a copy of the customer's identity document identity document for the sole purpose of verifying that there has been no identity theft. After verification, the copy of the identity document is deleted. The MATY Loyalty Program will be automatically suspended in the event of any dispute or non-payment with a Customer, and the Customer's space on the site www.maty.com will only be accessible for consultation, until the customer's or in the event of abuse of the service. service. Proven or attempted fraud, in particular by the creation of false identities enabling multiple or the use of automated processes, may be sanctioned by the formal be sanctioned by a formal and definitive ban on participation in the MATY Loyalty Program, and will automatically result in the termination of the the MATY Loyalty Program, as well as the blocking of the fraudulent account and the loss of all benefits attached to the account.

1.7: The MATY Loyalty Program is reserved for a specific category of category of customers who meet the eligibility criteria as specified in as specified in Article 2 below.

Article 2: Operating rules of the MATY Loyalty Program

The principle:

  • Three (3) statuses: "Silver" for new customers, "Gold" or "Diamond Gold" or "Diamond", with a validity period of twelve (12) or twenty-four (24) months months depending on the Customer's status and "CA Fidélité MATY" (see articles 2.2 to 2.4 below);
  • One (1) "MATY Loyalty Purchase" of one euro (1€) = one (1) "MATY Loyalty Point" collected in the customer's kitty. MATY Fidelity Point" collected in the customer's kitty, regardless of the customer's status (see articles 2.1 and 2.5 below);
  • Two hundred (200) "MATY Loyalty Points" = one "MATY Loyalty Discount MATY" of ten euros (10€) (see article 2.6 below);
  • A welcome offer for new customers (100 extra points in the kitty);
  • Numerous exclusive and personalized offers (birthday gifts birthday gifts, "VIP" evenings, etc.). MATY Loyalty Program on www.maty.com or in jewelry stores),

in accordance with the terms and conditions set out below.

2.1 : Fidélité MATY purchase

To benefit from the advantages of the MATY Loyalty Program, the Customer must customer must make, in one of MATY's sales channels (see Article 1.1), one or more "MATY Loyalty Purchase(s) defined as the net purchase invoiced :

  • new "MATY" jewelry and/or watches, including engraved or personalised items including items engraved or personalized at the Customer's request, as well as "Special Creations" made by MATY;
  • of new watches sold by MATY ;
  • of pre-owned jewelry items sold by MATY

Excluded from a MATY Loyalty Purchase :

  • The amount of the flat-rate contribution to order processing costs invoiced in addition to the product price in the case of distance purchases (except for specific commercial operations for which delivery for which delivery is offered or collection in a jewelry store, see our General Sales Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog available in jewelry stores);
  • Partner products sold by partner sellers on the www.maty.com Marketplace;
  • Pre-owned watches sold by MATY in partnership with "CRESUS" ;
  • The services offered by MATY (e.g. after-sales service, ear piercing, second-hand jewelry rental ...) ;
  • MATY's sale of gift cards and e-cards;
  • Orders placed using a promotional code offered by MATY to its customers customers by mail or telephone, the customer will not be able to benefit benefit both from the discount attached to this promotional code and from the MATY Loyalty Program.
  • Private sales, clearance sales, clearance promotions and clearance sales.

2.2 : Customer status

The benefits of the MATY Loyalty Program differ according to the status defined as follows:

  • Silver" status: applicable to a new customer when making a MATY Loyalty Purchase, whatever the amount. Membership starts on the date of the first first order. Only one (1) MATY Loyalty Purchase is counted daily at the time of invoicing (e.g.: if on the same day, two (2) MATY Loyalty Purchases or one (1) MATY Loyalty Purchase with several products, only one (1) Loyalty Purchase will be taken into account);
  • Gold" status: applicable to customers who have made two (2) or more Fidélité purchases and a "MATY Fidélité turnover" of less than six hundred euros (€600) in net net sales price, including VAT, discounted, excluding fixed contribution to order over the last forty-eight (48) months;
  • Diamond" status: applicable to customers with two (2) or more Fidélité purchases and a "MATY Fidélité turnover" equal to or greater than six hundred euros (€600) in net sales price, including VAT, discounted, excluding fixed contribution order processing costs, over the last forty-eight (48) months. months.

The customer's status is updated on the day following the billed MATY billed.

2.3 : CA Fidélité MATY

The sales made by the Customer to MATY, called " CA Fidélité MATY "This is used to determine "Gold" or "Diamond" status, is defined as follows:

  • The purchase of new " including items engraved or personalized at the customer's request, as well as customer's request, as well as "Special Creations" made by MATY ;
  • The purchase of new watches sold by MATY ;
  • The purchase of used jewelry items sold by MATY ;
  • Services provided by MATY (e.g. after-sales service, ear services (e.g. after-sales service, ear piercing), excluding jewellery not eligible for the MATY Loyalty Program.

The following are excluded from the CA Fidélité MATY :

  • The amount of the flat-rate contribution to order processing costs invoiced in addition to the price of the product in the case of distance purchasing (except for specific commercial operations for which delivery delivery is offered or collection from a jewelry store, see our General Terms of Sale Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog available in jewelry stores);
  • Partner products sold by partner sellers on the www.maty.com Marketplace;
  • Pre-owned watches sold by MATY in partnership with "CRESUS" ;
  • MATY's sale of gift cards and e-cards.

2.4 : Customer status validity period

Thevalidity of the Customer's status is twelve (12) months or twenty-four (24) months from the last MATY Loyalty Purchase and is defined as follows:

  • Silver status:i. Twenty-four (24) months if Fidélité sales over the last twelve (12) months greater than or equal to two hundred euros (200€) ;ii. Twelve (12) months if last twelve (12) months' Fidélité sales less than two hundred euros (€200);
  • Gold status:i. Twenty-four (24) months if Loyalty sales over the last forty-eight (48) greater than or equal to two hundred and fifty euros (€250) ;ii. Twelve (12) months if last forty-eight (48) months' Loyalty Sales less than two hundred and fifty euros (€250);
  • Diamond status: 24 months ;

In the event of a new MATY Loyalty Purchase, the MATY Loyalty Program is automatically extended:

  • twelve (12) months or twenty-four (24) months according to the criteria defined in this Article;
  • six (6) months in the case of services invoiced by MATY MATY (repairs by MATY's After-Sales Service, ear piercing ear piercing, battery replacement, etc.).

The MATY Loyalty Program will end on the last day of the month in which the during which the validity of the Customer's status expires. expires.

The Customer may consult his status at any time on the website www.maty.com in his customer area ( my loyalty program "or contact MATY's Customer Service department by telephone by telephone on 09.72.72.00.25 (toll-free number, price according to operator), by e-mail to https://www.maty.com/contact.html, by writing to MATY, Service Clients, Boulevard Kennedy, 25040 Besançon Cedex 9, or by contacting one of our a sales consultant in store.

2.5 : MATY Loyalty Points

Customer's Fidélité MATY turnover on one or more purchases Fidélité MATY allows you to generate in dematerialized form " MATY Loyalty Points "under the following conditions:

A Loyalty Purchase of one euro (€1) = one (1) Loyalty Point regardless of the customer's status.

MATY Loyalty Points are credited at the time of invoicing. 300€ of MATY Loyalty Purchase invoiced = 300 MATY Loyalty Points).

If the Customer withdraws from a MATY Loyalty Purchase (within the framework of the exercise of the legal right of withdrawal of 14 days for distance selling or our "Satisfied or your money back 30-day "Satisfied or your money back" guarantee, applicable regardless of the sales channel, with the exception of the exclusions set out in our General Terms of on www.maty.com or in the current "MATY" general catalog available in jewelry stores) or if he/she requests the cancellation of the contract under the legal conditions, he/she will then recover the Fidélité used at the time of his MATY Loyalty Purchase (e.g.: purchase of a product at a price of price of 150€ with use of 30€ in the form of MATY Loyalty Points, or a net MATY Fidélité Purchase of €120, the €30 will be credited back to the customer's account in the form of 600 Maty Fidélité Fidélité Maty Points (see article 2.6 below), within the validity period applicable to the Customer's status, and the new Maty Loyalty Points generated by the MATY Loyalty Purchase (120 points in the above example) will be above) will be withdrawn from the Customer's kitty.

2.6 : MATY loyalty discount

The customer's "MATY Loyalty Discount" is ten euros (€10)
for every two hundred (200) MATY Loyalty Points, regardless of the Customer's status. status of the Customer.

MATY Loyalty Discount:

  • can be used on a future purchase from "MATY", in all its sales channels its sales channels as defined in Article 1.1 (excluding partner products sold by by partner sellers on the Marketplace of the www.maty.com website ), within the limit of the validity period applicable to the Customer's status. Customer's status;
  • is valid on all jewelry, watches and accessories sold by MATY (excluding "MATY" gift cards and "MATY" e-cards);
  • is cumulative with any current commercial offer (sales or promotions), excluding promotional code attached to an offer offer proposed by MATY to its customers by mail or telephone telephone);
  • can be spent in one or more instalments, within the limit of the available balance;
  • allows you to earn new MATY Loyalty Points in the event of a purchase. Fidélité MATY points that can be used for a future order, except in the event of the customer's retraction (see article 2.5) and within the limit of the validity of the customer's status. within the validity period of the Customer's status: For example, (1) if the Customer's first (1st) Fidélité MATY purchase of of three hundred euros (€300) entitling the Customer to three hundred (300) MATY Loyalty Points, followed by a second (2nd) MATY Loyalty Purchase of one hundred and fifty euros (€150) and (2) if the Customer uses 200 MATY Loyalty Points earned during the first MATY Loyalty Purchase, the Customer Fidélité MATY purchase, the customer receives a discount of €10, i.e. the second purchase. (2°) MATY Loyalty Purchase at the net discounted price of one hundred forty euros (€140), which entitles him/her to one hundred and forty (140) new Fidélité MATY points, which are added to the balance of the initial (i.e. 300-200=100+140=240 MATY Loyalty Points);
  • In the event of partial payment using the Loyalty Discount discount, the customer may pay the difference by another authorized means (see our General Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog available in jewelry stores);
  • As the MATY Loyalty Discount is not a monetary value, it cannot give rise to any give rise to any financial consideration, even partial. financial consideration. It cannot be exchanged, replaced or reimbursed, in whole or in part in whole or in part, in particular upon expiry of the validity date of the resold for its value. Only an exchange or following a purchase using the MATY Loyalty Discount is possible, corresponding to the amount of the item(s) purchased using the Customer's MATY Loyalty Discount ;
  • A customer who withdraws from the MATY Loyalty Program (see article 1.3) will thus lose all the advantages he could have enjoyed under the MATY Loyalty Program Program, including any MATY Loyalty Points he may have previously previously obtained as a result of MATY Loyalty Purchases, which will be permanently lost. If the Customer wishes to rejoin the MATY Loyalty Program at a later date, he/she will not be able to recover the advantages benefits previously obtained, and their status will be calculated on the day of their based on their purchase history.
  • If the Customer loses his/her status at the end of the validity period applicable to the status (see article 2.4), his MATY Loyalty Points will also be definitively lost. definitively lost; the Customer will again be able to benefit from the benefits of the MATY Loyalty Program in the event of a new MATY Loyalty Purchase MATY Loyalty Points lost in this way.

The customer may at any time consult the balance of his or her Fidélité on the www.maty.com in the customer area ( my loyalty program "or on the purchase invoice.

Article 3: Personal data

3.1: Membership of the MATY Loyalty Program requires the transmission of the customer's personal data, which is necessary for the implementation of the service

3.2: The mandatory personal data collected is necessary for the processing of the MATY Loyalty Program, which is responsible for processing, and its subcontractors, partners or affiliated sales outlets, as part of the the execution of the service, fraud prevention and the management of contractual contractual relations with customers, optional data is used to offer optional data is used to provide customers with tailored offers, including including automated decision-making. Data collected in this way collected is kept for three years from the end of our commercial commercial relationship.

3.3: Customers have the right to access, rectify, delete, limit or oppose their personal data, to access, rectify, delete, limit or object to the processing of their by writing to MATY, Délégué à la protection des données, Boulevard Kennedy, 25040 Besançon Cedex 9, and the right to make a claim to a supervisory authority.

3.4: If the Customer no longer wishes to receive our offers or those of our our partners, simply contact our Customer Service Department by e-mail(https://www.maty.com/contact.html), by telephone (on 09.72.72.00.25, toll-free, price according to operator) or by post to by post to MATY, Service Clients, Boulevard Kennedy - Besançon Cedex 25040 Besançon Cedex 9, mentioning your full name, address and customer customer number, so that the opposition can be taken into account as soon as possible. or make your choice in your customer space on the customer space on www.maty.com.

3.5: When a professional collects telephone data from a consumer the conclusion of a contract, the contract informs the consumer of his right to contract, the contract informs the consumer of his or her right to to register on the telephone anti-solicitation list at https://www.bloctel.gouv.fr/. A professional is prohibited from cold calling a consumer on this list registered on this list, except in the case of solicitations within the in the performance of a current contract and in connection with the customer's related to the subject matter of the contract, including when the when the aim is to offer the consumer products or services or services related to or complementary to the subject of the current contract, or to improve its performance or quality.

3.6: For more information, please consult our privacy policy privacy policy at https://www.maty.com/vie-privee.html.

Article 4: Contacts

For any order or commercial information, as well as for any call with a view to obtaining proper performance of a contract or the processing of a claimyou can :

  • call us on 09 72 72 00 25 (toll-free numberprice depends on operator);
  • send us a message via the contact form;
  • write to us at MATY - Service Clients - Boulevard Kennedy - 25040 Besançon Cedex 9 ;
  • access your order tracking by logging on to your customer area (click here);
  • via the illegal content reporting form.

Article 5: Mediation

5.1: MATY is a member of the Fédération du e-commerce et de la vente à distance ("FEVAD " ). As such, MATY undertakes to respect the Customer according to the rules of of the FEVAD Professional Code ("Quality Charter") and adheres to the e-commerce mediation system(https://www.fevad.com/mediation/). You can consult these provisions on the http://www.fevad.com/.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, for distance-selling disputes (orders by mail, telephone or on MATY.COM) relating to the MATY with the MATY Loyalty Program, MATY subscribes to the service of the of the FEVAD consumer ombudsman, whose contact details are as follows: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8(https://www.mediateurfevad.fr/). After the consumer has made prior written representations to MATY, the "FEVAD" consumer ombudsman service may be contacted for any consumer dispute relating to a remote purchase or service service which has not been settled. To find out how to contact the Mediator: https: //www.mediateurfevad.fr/index.php/espace-consommateur-2/.

5.2: For in-store disputes relating to the MATY Loyalty Program, MATY is a member of the Union de la Bijouterie Horlogerie ("UBH") for its network of jewelry stores.

In accordance with the provisions of the French Consumer Code concerning the settlement of disputes, MATY is a member of the Centre de la Médiation de la Consommation de Conciliateurs de Justice ("CM2C"), whose contact details are as follows: 14 Rue Saint Jean - 75017 Paris(https://cm2c.net/). After prior written request from the consumer to MATY, the CM2C's Consumer Mediation service can be contacted for any consumer dispute consumer dispute relating to a purchase or a service rendered in a jewelry store in the "MATY" network which has not been settled. unsuccessful. To find out how to contact the Mediator: https: //www.cm2c.net/comment-nous-saisir.php.

5.3: For cross-border disputes arising from an online purchase in connection with the MATY Loyalty Program, you may submit your request to the following address: http: //ec.europa.eu/consumers/odr

Article 6: Applicable law and jurisdiction

These General Terms and Conditions of Sale and the contractual relationship relations are governed by French law, subject to any mandatory mandatory provisions more favorable in the consumer's country.

Any dispute will be brought before the competent courts, in accordance with common law (or private international law).

Article 7: Liability

MATY cannot be held responsible if the non-execution or poor execution of its obligations is attributable to the Customer or to a case of force majeure. force majeure.

In view of the nature of the service, MATY cannot be held liable for any be held liable for any failure, breakdown, difficulty or interruption interruption, preventing access to the service or any of its functions. service or any of its functions.

MATY can only be held liable in the event of a proven fault and will be and will be limited to the direct prejudice suffered by the Customer, to the to the exclusion of any indirect loss, loss of profit, loss of opportunity of profits, sales or data.

Article 8: Independence of clauses

In the event that one of the clauses of the present General Conditions of the General Terms and Conditions of the MATY Loyalty Program is declared null or by a Court, only the said clause will be deemed unwritten and all other clause will be deemed unwritten and all other clauses will remain in force. in force.

Article 9: Modification of the General Conditions of the Loyalty Program MATY

MATY reserves the right to change and modify the present General General Conditions of the MATY Loyalty Program at any time. at any time.

MATY may, in this respect, reduce the benefits linked to the MATY Loyalty the MATY Loyalty Program, modify the defined scale or interrupt the MATY Loyalty the MATY Loyalty Program, subject to prior notification by any means by any means within one month, except in the case of legal obligation or proven case of proven fraud, without MATY being held liable in any way. be held liable.

Simple updates to the General Terms and Conditions of the MATY which do not have the effect of modifying customer benefits will be made without prior notice. The current version is that which can be consulted on a durable medium via a permanent link on the www.maty.com or in jewelry stores.