MATY LOYALTY PROGRAM TERMS AND CONDITIONS
The company " MATY
Société par Actions Simplifiée" with capital of €10,000,000,
registered under SIREN number 402 327 597 RCS Besançon, with its head office
Boulevard Kennedy, in Besançon (25000), hereinafter referred to as "MATY", is offering a loyalty program.
MATY ", offers a multi-channel loyalty program for its
its individual customers, hereinafter referred to as the " MATY Loyalty Program ".
These General Terms and Conditions define the commercial relationship
with our customers within the framework of the MATY Loyalty Program.
PROGRAM. They can be accessed via a permanent link on the www.maty.com and can be consulted in jewelry stores. By joining the MATY
Program, customers declare that they have read and accept the MATY
the General Terms and Conditions of the MATY Loyalty Program.
Article 1: Eligibility criteria and membership terms and conditions
1.1: The MATY Loyalty Program is open to people who are already
MATY customers or making a first purchase, hereinafter referred to as the
" Customer(s) ":
-
in a jewelry store in the "MATY" network, including affiliated outlets;
-
on the www.maty.com website (excluding partner products sold by MATY
MATY partners on the www.maty.com Marketplace, which are excluded from the MATY Loyalty Program);
-
by phone
09.72.72.00.25 (toll-free number, prices vary according to operator);
-
by post to MATY, Service Clients, Boulevard Kennedy, 25040 Besançon Cedex, France.
9.
The second-hand jewelry rental service offered by MATY is not
eligible for the MATY Loyalty Program (see Terms and Conditions of
Rental in permanent link on www.maty.com).
1.2 : Membership of the MATY Loyalty Program is free and automatic.
automatic.
1.3 : The customer may, at any time, refuse to benefit from the MATY Loyalty Program:
i. At the time of joining the MATY Loyalty Program :
-
On the www.maty.com website from the shopping basket when making your first purchase;
-
by telephone on 09.72.72.00.25 (toll-free number, price according to operator).
operator);
-
or with an in-store sales consultant.
ii. After joining the MATY Loyalty Program :
By withdrawing from the MATY Loyalty Program, the Customer will lose
all the advantages he may have enjoyed under the MATY Loyalty Program
MATY Loyalty Program (see article 2.6 below).
1.4: The implementation of the MATY Loyalty Program is subject to
purchase by the Customer from MATY, persons considered legally
legally incapable of entering into a contract, in particular children under the age of
must obtain the authorization of their legal representative prior to any
legal representative prior to any order in order to benefit from the MATY
the MATY Loyalty Program.
1.5: Membership of the MATY Loyalty Program, as well as the advantages
are strictly personal to the Customer. They may not
transferred. The Customer may only benefit from a single membership
membership in his or her name.
1.6: As part of the fight against fraud, MATY may, in cases of reasonable
reasonable doubt, to request a copy of the customer's identity document
identity document for the sole purpose of verifying that there has been no
identity theft. After verification, the copy of the
identity document is deleted. The MATY Loyalty Program will be automatically suspended in the event of any
dispute or non-payment with a Customer, and the Customer's space on the site
www.maty.com will only be accessible for consultation, until the customer's
or in the event of abuse of the service.
service. Proven or attempted fraud,
in particular by the creation of false identities enabling multiple
or the use of automated processes, may be sanctioned by the formal
be sanctioned by a formal and definitive ban on participation in the
MATY Loyalty Program, and will automatically result in the termination of the
the MATY Loyalty Program, as well as the blocking of the fraudulent account and the
loss of all benefits attached to the account.
1.7: The MATY Loyalty Program is reserved for a specific category of
category of customers who meet the eligibility criteria as specified in
as specified in Article 2 below.
Article 2: Operating rules of the MATY Loyalty Program
The principle:
-
Three (3) statuses: "Silver" for new customers, "Gold" or "Diamond
Gold" or "Diamond", with a validity period of twelve (12) or twenty-four (24) months
months depending on the Customer's status and "CA Fidélité MATY" (see articles
2.2 to 2.4 below);
-
One (1) "MATY Loyalty Purchase" of one euro (1€) = one (1) "MATY Loyalty Point" collected in the customer's kitty.
MATY Fidelity Point" collected in the customer's kitty, regardless of the customer's status
(see articles 2.1 and 2.5 below);
-
Two hundred (200) "MATY Loyalty Points" = one "MATY Loyalty Discount
MATY" of ten euros (10€) (see article 2.6 below);
-
A welcome offer for new customers (100 extra points
in the kitty);
-
Numerous exclusive and personalized offers (birthday gifts
birthday gifts, "VIP" evenings, etc.).
MATY Loyalty Program on www.maty.com or in jewelry stores),
in accordance with the terms and conditions set out below.
2.1 : Fidélité MATY purchase
To benefit from the advantages of the MATY Loyalty Program, the Customer must
customer must make, in one of MATY's sales channels (see
Article 1.1), one or more "MATY Loyalty Purchase(s) defined as the net purchase invoiced :
-
new "MATY" jewelry and/or watches, including engraved or personalised items
including items engraved or personalized at the Customer's request,
as well as "Special Creations" made by MATY;
-
of new watches sold by MATY ;
-
of pre-owned jewelry items sold by MATY
Excluded from a MATY Loyalty Purchase :
-
The amount of the flat-rate contribution to order processing costs
invoiced in addition to the product price in the case of distance purchases
(except for specific commercial operations for which delivery
for which delivery is offered or collection in a jewelry store, see our General Sales
Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog
available in jewelry stores);
-
Partner products sold by partner sellers on the
www.maty.com Marketplace;
-
Pre-owned watches sold by MATY in partnership with "CRESUS" ;
-
The services offered by MATY (e.g. after-sales service,
ear piercing, second-hand jewelry rental ...) ;
-
MATY's sale of gift cards and e-cards;
-
Orders placed using a promotional code offered by MATY to its customers
customers by mail or telephone, the customer will not be able to benefit
benefit both from the discount attached to this promotional code and from the
MATY Loyalty Program.
-
Private sales, clearance sales, clearance promotions and
clearance sales.
2.2 : Customer status
The benefits of the MATY Loyalty Program differ according to the status
defined as follows:
-
Silver" status: applicable to a new customer when making a MATY Loyalty Purchase,
whatever the amount. Membership starts on the date of the first
first order. Only one (1) MATY Loyalty Purchase is counted
daily at the time of invoicing (e.g.: if on the same day, two
(2) MATY Loyalty Purchases or one (1) MATY Loyalty Purchase with several
products, only one (1) Loyalty Purchase will be taken into account);
-
Gold" status: applicable to customers who have made two (2) or more Fidélité
purchases and a "MATY Fidélité turnover" of less than six hundred euros (€600) in net
net sales price, including VAT, discounted, excluding fixed contribution to order
over the last forty-eight (48) months;
-
Diamond" status: applicable to customers with two (2) or more Fidélité
purchases and a "MATY Fidélité turnover" equal to or greater than six hundred euros
(€600) in net sales price, including VAT, discounted, excluding fixed contribution
order processing costs, over the last forty-eight (48) months.
months.
The customer's status is updated on the day following the billed MATY
billed.
2.3 : CA Fidélité MATY
The sales made by the Customer to MATY, called
" CA Fidélité MATY "This is used to determine "Gold" or "Diamond" status,
is defined as follows:
-
The purchase of new "
including items engraved or personalized at the customer's request, as well as
customer's request, as well as "Special Creations" made by MATY ;
-
The purchase of new watches sold by MATY ;
-
The purchase of used jewelry items sold by MATY ;
-
Services provided by MATY (e.g. after-sales service, ear
services (e.g. after-sales service, ear piercing), excluding jewellery
not eligible for the MATY Loyalty Program.
The following are excluded from the CA Fidélité MATY :
-
The amount of the flat-rate contribution to order processing costs
invoiced in addition to the price of the product in the case of distance purchasing
(except for specific commercial operations for which delivery
delivery is offered or collection from a jewelry store, see our General Terms of Sale
Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog
available in jewelry stores);
-
Partner products sold by partner sellers on the
www.maty.com Marketplace;
-
Pre-owned watches sold by MATY in partnership with "CRESUS" ;
-
MATY's sale of gift cards and e-cards.
2.4 : Customer status validity period
Thevalidity of the Customer's status is twelve (12) months or twenty-four (24) months from the last
MATY Loyalty Purchase
and is defined as follows:
-
Silver status:i. Twenty-four (24) months if Fidélité sales over the last twelve (12) months
greater than or equal to two hundred euros (200€) ;ii. Twelve (12) months if last twelve (12) months' Fidélité sales
less than two hundred euros (€200);
-
Gold status:i. Twenty-four (24) months if Loyalty sales over the last forty-eight (48)
greater than or equal to two hundred and fifty euros (€250)
;ii. Twelve (12) months if last forty-eight (48) months' Loyalty Sales
less than two hundred and fifty euros (€250);
-
Diamond status: 24 months ;
In the event of a new MATY Loyalty Purchase, the MATY Loyalty Program is
automatically extended:
-
twelve (12) months or twenty-four (24) months according to the criteria defined in this Article;
-
six (6) months in the case of services invoiced by MATY
MATY (repairs by MATY's After-Sales Service, ear piercing
ear piercing, battery replacement, etc.).
The MATY Loyalty Program will end on the last day of the month in which the
during which the validity of the Customer's status expires.
expires.
The Customer may consult his status at any time on the
website www.maty.com in his customer area ( my loyalty program "or contact MATY's Customer Service department by telephone
by telephone on 09.72.72.00.25 (toll-free number, price according to operator),
by e-mail to https://www.maty.com/contact.html, by writing to MATY,
Service Clients, Boulevard Kennedy, 25040 Besançon Cedex 9, or by contacting one of our
a sales consultant in store.
2.5 : MATY Loyalty Points
Customer's Fidélité MATY turnover on one or more purchases
Fidélité MATY allows you to generate in dematerialized form
" MATY Loyalty Points "under the following conditions:
A Loyalty Purchase of one euro (€1) = one (1) Loyalty Point
regardless of the customer's status.
MATY Loyalty Points are credited at the time of invoicing.
300€ of MATY Loyalty Purchase invoiced = 300 MATY Loyalty Points).
If the Customer withdraws from a MATY Loyalty Purchase (within the framework of the exercise of the legal right of withdrawal of 14
days for distance selling or our "Satisfied or your money back
30-day "Satisfied or your money back" guarantee, applicable regardless of the
sales channel, with the exception of the exclusions set out in our General Terms of
on www.maty.com or in the current "MATY" general catalog
available in jewelry stores) or if he/she requests the cancellation of the
contract under the legal conditions, he/she will then recover the Fidélité
used at the time of his MATY Loyalty Purchase (e.g.: purchase of a product at a price of
price of 150€ with use of 30€ in the form of MATY Loyalty Points,
or a net MATY Fidélité Purchase of €120, the €30
will be credited back to the customer's account in the form of 600 Maty Fidélité
Fidélité Maty Points (see article 2.6 below), within the validity period
applicable to the Customer's status, and the new Maty Loyalty Points
generated by the MATY Loyalty Purchase (120 points in the above example) will be
above) will be withdrawn from the Customer's kitty.
2.6 : MATY loyalty discount
The customer's "MATY Loyalty Discount" is ten euros
(€10)
for every two hundred (200) MATY Loyalty Points, regardless of the Customer's status.
status of the Customer.
MATY Loyalty Discount:
-
can be used on a future purchase from "MATY", in all its sales channels
its sales channels as defined in Article 1.1 (excluding partner products sold by
by partner sellers on the Marketplace of the www.maty.com website ), within the limit of the validity period applicable to the Customer's status.
Customer's status;
-
is valid on all jewelry, watches and accessories sold by
MATY (excluding "MATY" gift cards and "MATY" e-cards);
-
is cumulative with any current commercial offer (sales or promotions), excluding promotional code attached to an offer
offer proposed by MATY to its customers by mail or telephone
telephone);
-
can be spent in one or more instalments, within the limit of the available balance;
-
allows you to earn new MATY Loyalty Points in the event of a purchase.
Fidélité MATY points that can be used for a future order, except in the event of the customer's retraction (see article 2.5) and within the limit of the validity of the customer's status.
within the validity period of the Customer's status: For example, (1) if the Customer's first (1st) Fidélité MATY purchase of
of three hundred euros (€300) entitling the Customer to three hundred (300)
MATY Loyalty Points, followed by a second (2nd) MATY Loyalty Purchase
of one hundred and fifty euros (€150) and (2) if the Customer uses
200 MATY Loyalty Points earned during the first MATY Loyalty Purchase, the Customer
Fidélité MATY purchase, the customer receives a discount of €10, i.e. the second purchase.
(2°) MATY Loyalty Purchase at the net discounted price of one hundred
forty euros (€140), which entitles him/her to one hundred and forty (140) new
Fidélité MATY points, which are added to the balance of the initial
(i.e. 300-200=100+140=240 MATY Loyalty Points);
-
In the event of partial payment using the Loyalty Discount
discount, the customer may pay the difference by another authorized means
(see our General Terms and Conditions of Sale on www.maty.com or in the current "MATY" general catalog
available in jewelry stores);
-
As the MATY Loyalty Discount is not a monetary value, it cannot give rise to any
give rise to any financial consideration, even partial.
financial consideration. It cannot be exchanged, replaced or reimbursed, in whole or in part
in whole or in part, in particular upon expiry of the validity date of the
resold for its value. Only an exchange or
following a purchase using the MATY Loyalty Discount is possible,
corresponding to the amount of the item(s) purchased using the
Customer's MATY Loyalty Discount ;
-
A customer who withdraws from the MATY Loyalty Program (see article
1.3) will thus lose all the advantages he could have enjoyed under the MATY Loyalty Program
Program, including any MATY Loyalty Points he may have previously
previously obtained as a result of MATY Loyalty Purchases, which will be
permanently lost. If the Customer wishes to rejoin the
MATY Loyalty Program at a later date, he/she will not be able to recover the advantages
benefits previously obtained, and their status will be calculated on the day of their
based on their purchase history.
-
If the Customer loses his/her status at the end of the validity period
applicable to the status (see article 2.4), his MATY Loyalty Points will also be definitively lost.
definitively lost; the Customer will again be able to benefit from the
benefits of the MATY Loyalty Program in the event of a new MATY Loyalty Purchase
MATY Loyalty Points lost in this way.
The customer may at any time consult the balance of his or her Fidélité
on the www.maty.com in the customer area ( my loyalty program
"or on the purchase invoice.
Article 4: Contacts
For any order or commercial information, as well as for any call with a view to obtaining proper performance of a contract
or the processing of a claimyou can :
-
call us on 09 72 72 00 25 (toll-free numberprice depends on operator);
-
send us a message via the contact form;
-
write to us at MATY - Service Clients - Boulevard Kennedy - 25040
Besançon Cedex 9 ;
-
access your order tracking by logging on to your customer area
(click here);
-
via the illegal content reporting form.
Article 6: Applicable law and jurisdiction
These General Terms and Conditions of Sale and the contractual relationship
relations are governed by French law, subject to any mandatory
mandatory provisions more favorable in the consumer's country.
Any dispute will be brought before the competent courts, in accordance with
common law (or private international law).
Article 7: Liability
MATY cannot be held responsible if the non-execution or poor execution of its
obligations is attributable to the Customer or to a case of force majeure.
force majeure.
In view of the nature of the service, MATY cannot be held liable for any
be held liable for any failure, breakdown, difficulty or interruption
interruption, preventing access to the service or any of its functions.
service or any of its functions.
MATY can only be held liable in the event of a proven fault and will be
and will be limited to the direct prejudice suffered by the Customer, to the
to the exclusion of any indirect loss, loss of profit, loss of opportunity
of profits, sales or data.
Article 8: Independence of clauses
In the event that one of the clauses of the present General Conditions of the
General Terms and Conditions of the MATY Loyalty Program is declared null or
by a Court, only the said clause will be deemed unwritten and all other
clause will be deemed unwritten and all other clauses will remain in force.
in force.
Article 9: Modification of the General Conditions of the Loyalty Program
MATY
MATY reserves the right to change and modify the present General
General Conditions of the MATY Loyalty Program at any time.
at any time.
MATY may, in this respect, reduce the benefits linked to the MATY Loyalty
the MATY Loyalty Program, modify the defined scale or interrupt the MATY Loyalty
the MATY Loyalty Program, subject to prior notification by any means
by any means within one month, except in the case of legal obligation or proven
case of proven fraud, without MATY being held liable in any way.
be held liable.
Simple updates to the General Terms and Conditions of the MATY
which do not have the effect of modifying customer benefits will be made
without prior notice. The current version
is that which can be consulted on a durable medium via a permanent link on the
www.maty.com or in jewelry stores.