2-year legal warranty
Certificate of authenticity
MATY jewelry is covered by a 2-year legal warranty, attested by a certificate of authenticity and warranty, which which accompanies all MATY, Easycolor, Stay Original and All Blacks brands. Are excluded from this warranty are wear and aging (battery, watchband, crushing of mesh).
2-year legal warranty
The legal 2-year warranty (parts and labor) applies to the following conditions normal use. Normal use does not include loss or breakage resulting from accidental circumstances, or leaks resulting from shock or impact. or use instructions provided. However, should the item under warranty should prove difficult repairable, MATY undertakes to replace it with an item of equivalent commercial equivalent value ".
"For more information on the application of the 2-year legal warranty, please refer to the General Sales Conditions or contact us using this form.
Our gemstones and cultured pearls may have been used for general embellishment practices (cf. C.B.J.O. nomenclature): bleaching of pearls or heating of stones and use colorless fluids (recognized as traditional lapidary practices). Any other intervention is marked "treated" (decree n°2002-65 of 14/01/2002).
APPLICATION OF THE 2-YEAR LEGAL WARRANTY
Call us on 09 72 72 00 25 (toll-free number, price according to operator) or send a fax to 03 81 53 58 58 (toll-free number, price according to provider) or send an email for for more information, go to the " General terms and conditions of sale".
Easy return
In the event of a problem during the warranty period, simply return your item to us accompanied certificate. We will intervene free of charge.
how to return an item
It must be protected in its original packaging or in a suitable cardboard box (do not use paper envelope) and sent to MATY - Boulevard Kennedy - 25040 Besançon Cedex 9, together with your warranty or your invoice with your precise instructions.
If possible, use the MATY SAV intervention form attached to the invoice. The costs and risks
of
the sender, we remind you that your items can only be returned to us by registered parcel
can only be returned to us by registered parcel or by declared value shipment in the case of
of
universal postal service, in accordance with regulations. For
declared value
we can send you, free of charge and on request, the materials you need to
packaging
the parcel.
Models under warranty are returned to you at our expense within two weeks.
