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MATY Services

Can you return an item?

At MATY, you have 30 days from the date of receipt date of receipt of your item to return it in new condition if it does not suit you.

For all our return and refund conditions, please consult our General Terms and Conditions.

How do I return an item?

Within the Satisfied or your money back guarantee or the legal withdrawal period, you can can :

  • exchange an item for the same model in a different size;
  • exchange one item for another;
  • return an item for good.

How do I return an item?

Return from France, Belgium and Luxembourg

  • In a Bijouterie MATY

    You can make your return to the MATY jewelry store of your choice, regardless of the method original purchase (MATY.COM, mail, telephone or jewelry store).

    1. Please have the invoice for your order, your exchange or return form or the certificate for each item you wish to exchange or return. you wish to exchange or return.
    2. Visit the MATY jewelry store of your choice within 30 days following your purchase. To find your nearest MATY jewelry store and its opening hours, please click here.

  • At a Mondial Relay point

    You can make a MATY return to the Mondial Relay point of your choice. your of your choice, even if your order was not delivered to a Mondial Relay point. Mondial Relay point.
    Returns are FREE only to Mondial Relay points in France France.

    IMPORTANT: Do not use Mondial Relay Points to send us your to us repairs. In this case, your shipment must be sent by registered mail by La Poste or by by post to declared value.

    1. Log in to your customer area on maty.com and go to at your order tracking

      • Click on "view details" of the order you wish to you wish to us to return.
      • Download your exchange or return form (or use the the enclosed in your with your order). This will be personalized with your information (customer number, surname, first name, etc.). You can also also download and fill it in manually.
      • Print out your exchange or returns form and fill it in with your instructions instructions. In order to improve the quality of our services, please to fill in the reason for your return.
        Then download your online prepaid label (also also shipping free of charge and print it out. If you own contact our customer service department by telephone on 09 72 72 00 25 (toll-free number, price according to operator) or by e-mail.
      • Download your Mondial Relay return label and print it. The prepaid label is available up to 800, above which items can only be returned by registered parcel by registered parcel or declared value shipment. For declared-value parcels, MATY can send the materials required to the materials needed to make up the parcel. In all cases (except for prepaid labels) items can only be returned can only be returned to us by registered parcel or by insured declared-value shipment, in accordance with regulations; only for declared value shipments.

    2. Prepare your package for return

      • Prepare your items for return.
        Each item must be protected in its original packaging (gift box) perfectly intact.
      • Put your items in the original MATY parcel or in a suitable cardboard box adapted (do not use paper envelopes) with their warranty certificates. certificates.
      • Include your exchange or return slip in your parcel.
      • Stick your Mondial Relay return label on your parcel.

    3. Then go to the Mondial Relay outlet of your choice. of your choice

      • When you drop off your parcels at a Point Relais ®, you will receive an e-mail which will be your proof of delivery. Via colissimo

  • By post via colissimo

    1. Log in to your customer area on maty.com and go to your order tracking

      • Click on "view details" of the you wish to return you wish to return.
      • Download your exchange or return form return (or use the the one enclosed in your parcel when your order was order). This will be personalized with your personal information (customer number, surname, first name, etc.). You can also download and fill it in manually.
      • Print out your exchange or return form and complete it with your precise instructions. In order to improve the quality of our services, don't forget to include the reason of your return.
      • Then download your prepaid label label (also known as a packing slip) that will allow you to return and print it. The prepaid label is available up to 800€, above which items can only be returned by can only be returned by registered parcel or declared-value shipment. declared value. For parcels with declared value, MATY can send you free of charge, on request, the materials required to the parcel. In all cases (excluding prepaid postage-paid label) items may only be returned to us by registered parcel by registered parcel or declared value shipment, in accordance with regulations; only for declared-value shipments. declared value.
        If you do not have a printer, please contact our service 09 72 72 00 25 (toll-free number), price depending on operator) or by by e-mail.

    2. Prepare your package for return

      • Prepare your items for return.
        Each item must be protected in its original original (perfectly intact.
      • Put your items in the original MATY parcel or in a suitable cardboard packaging (do not use paper with their warranty certificates.
      • Insert your exchange or return form in your parcel . package.
      • Stick your packing slip on your parcel.
      • Then choose where you would like to drop off your at a post office, at a retailer in the network La Poste network or in your own letterbox.

  • In your mailbox

    Free and easy return !

    Returns have never been so easy: with MATY and Colissimo, you can now drop your parcel in your letterbox, and let your postman do the rest! and let your letter carrier take care of the rest! You no longer need to to the post office. You'll then be informed by e-mail of the key stages in the progress of your parcel. of your parcel.

    How does it work?

    1. CONNECT TO YOUR CUSTOMER AREA ON MATY.COM AND GO TO YOUR ORDER TRACKING :

      • Click on "view details" of the order you wish to you wish to to return.
      • Download your exchange or return form (or use the one enclosed in your parcel when your order was sent. order). This will be personalized with your personal information (customer number, surname, first name, etc.). You can also also download a blank returns form and fill it in manually.
      • Print out your exchange or returns form and complete it with your precise instructions. In order to improve the quality quality of our service, don't forget to include the reason of your return.
      • Then download your online return label label (also prepaid label or packing slip) to for FREE returns, print it and stick it on your on your parcel (only the left-hand side of the label, you will keep the right-hand part). The prepaid label is available up to a value of €800. can only be returned to us by registered parcel or declared-value shipment. declared value. For parcels with declared value, MATY can free of charge, on request, the materials required to the parcel. In all cases (excluding prepaid postage-paid label) items may only be returned to us by registered parcel by registered parcel or declared value shipment, in accordance with regulations; only for declared-value shipments. declared value.
        If you do not have a printer, please contact our our customer service by telephone on 09 72 72 00 25 (toll-free number surcharged, prices according to operator) or by e-mail.

    2. VISIT THE COLISSIMO WEBSITE:

    3. PREPARE YOUR PACKAGE FOR RETURN :

      • Prepare your items for return.
      • Each item must be protected in its original original (perfectly intact.
      • Put your items in the original MATY parcel or in a suitable cardboard packaging (do not use paper envelopes) accompanied by warranty certificates.
      • Put your exchange or return form in your parcel. package.
      • Attach your packing slip to your parcel.
      • Then choose where you would like to drop off your parcel package at a post office, at a retailer in the La Poste network or in your personal letterbox.

    4. DROP YOUR PARCEL IN YOUR LETTERBOX:

      • Drop off your Colissimo return parcel in your own box mailbox before 8:00 a.m. on the day indicated at the time of your request.
      • Your letter carrier will collect your parcel from your letterbox letterbox on the date indicated. He will leave a notice of pick-up notice. This document confirms that your parcel has been been picked up or, if necessary, specifies the reason why why your parcel could not be picked up. This document is a document that you must keep.
        You will also receive a confirmation of acceptance pick-up by e-mail.

    5. YOU ARE INFORMED BY E-MAIL OF THE KEY STAGES IN THE JOURNEY OF YOUR PACKAGE :

      • You will then be informed by e-mail of the key stages in the of your parcel, from the moment it is picked up by La Poste to delivery at MATY.

    To benefit from this new service, your municipality of residence must must be eligible be eligible.
    Check your eligibility on the Colissimo website before dropping parcel in your letterbox.

    Important information:

    Your mailbox must be standardized. If it is not your parcel cannot be picked up by the letter carrier.

    Service access conditions

    • You live in a geographical area where letterbox delivery is possible is possible
    • Your letterbox is accessible and La Poste can access it (this is the case if this is the case if you have already collected parcels from your letterbox. parcels delivered by La Poste or if you have a standardized mailbox). mailbox). Alternatively, you can leave your parcel in the post office of your choice or at a retailer in the La Poste network. network.
    • Your letterbox is large enough for your parcel.
    • The parcel must be suitably wrapped and properly packaged to withstand the to withstand the handling required by the various stages of processing of shipments.
    • You can choose on the website https://www.laposte.fr/envoyer-retourner-colis-boite-aux-lettres this service for several parcels on the same day, provided they all arrive at the same time into at the same time.

    Find your nearest depot.

  • In a post office

    You can drop off your parcel at one of the 10,000 post offices in France (including Corsica).
    Find your nearest post office: https://www.laposte.fr/produits/presentation/retourner-un-colissimo-chez-un-e-commercant/en-bureau-de-poste

  • At a retailer in the La Poste network

    You can drop off your parcel at one of the 6,000 retailers in the partner network network.
    Find your nearest retailer: https://www.laposte.fr/produits/presentation/retourner-un-colissimo-chez-un-e-commercant/chez-un-commercant

    To make your choice, follow the instructions provided by Colissimo

Return from abroad

If you wish to return your order from abroad, simply return your to this address:

MATY
Service Retour
Boulevard Kennedy
25040 Besançon Cedex 9
FRANCE

You will be responsible for return shipping costs.

Time and method of reimbursement

If you request a refund for one or more items, this will take place within within 14 days days following receipt of your items or proof of shipment of the item (if proof of return is provided proof of return is sent to us before the item is received).

Refunds will be made according to your original method of payment:

  • For a purchase paid by cheque: refund by cheque, it will be will be sent to you by mail.
  • For purchases paid by credit card: reimbursement made directly to your account account your bank account.
  • For purchases paid for with the 4-star card or via 1euro.com: regularization carried out by Cofidis.

Follow a return

You have made a return via Colissimo and would like to track it,
go to www.colissimo.fr, and enter your parcel or notification number.

You have made a return to a Mondial Relay and you would like to track it :

Exclusion of returns

No returns or exchanges:

  • Items engraved or personalized at your request, unless we are mistaken;
  • Special creations made to order;
  • Items returned incomplete (instructions for use, case, warranty certificate...), spoiled or damaged. or damaged.
  • Partner products sold on the marketplace of the maty.com website, as well as pre-owned used watches sold in jewelry stores only.

If possible, an exchange or return form should be enclosed in your parcel.
Packages not complying with our return conditions may be refused by MATY.

Other questions

Lost your invoice? You can log on to MATY.COM at any time and go to your to print a duplicate.

Need more information? Our advisors are at your disposal by telephone 09 72 72 00 25 (toll-free number, price according to operator) Monday to Friday, 9am to 12pm and 1pm to 5pm, and Saturday, 9am to 1pm, or by e-mail.